Bilingual Non-Voice Support Specialist (German & English)- София

Описание

For more than 20 years Easy Consult has been a trusted partner for domestic and international clients, delivering tailor made HR solutions and consulting. Striving to be a market leader we are always on the look for the latest trends, staying true to our mission of building long lasting relationships with our clients, candidates, and employees.

During the last couple of years, we have built specialized recruitment teams, developed expertise and streamlined our services to accommodate the industry specific needs of the following economic sectors: BPO; ICT; Sales, Marketing & Administration; Logistics & Transportation; Finance & Banking; Manufacturing & Engineering;

On behalf of one of our clients, Fast growing Fintech company leader, we are looking for Bilingual Non-Voice Support Specialists (German & English)

We are seeking enthusiastic individuals who can quickly grasp and retain information while effectively communicating ideas in a clear and user-friendly manner.

What you will be doing:

- This is a non-voice data-entry & writing type of customer service or back-end support job done
through chat and email in a BPO (call center) setting;
- Maintain data entry requirements by following data program techniques and procedures;
- Coordinate online with customers, either collecting or offering them information through a web-based
chat program or via e-mail;
- Process customer and account source documents by reviewing data for deficiencies; resolving
discrepancies by using standard procedures or returning incomplete documents to the team leader for
resolution;
- Verify entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete;
- Maintain operations by following policies and procedures; reporting needed changes;
- Maintain customer confidence and protects operations by keeping information confidential;
- Contribute to team effort by accomplishing related results as needed.

Ideally, your skills will include:

- Proficiency in German and English B2/C1;
- Detail-oriented with good organizational skills;
- Relevant experience in Customer Support roles;
- Very good knowledge of MS Office.

As a company employee you will receive:

- Attractive remuneration including performance bonuses;
- Paid training and endless abilities to learn;
- Day working hours operation (10:00 am – 7:00 pm), Mon-Fri;
- Type of support: Non-Voice support with German and English;
- Fully remote model of work possibility;
- Additional health insurance;
- Special Discounts & Offers (Food vouchers, Multisport cards, etc.);
- Opportunity to work in a global and culturally diversified environment;
- Monthly performance bonus/incentives.

Why to apply with Easy Consult:

- We pay special attention to each of our candidates;
- We provide guidelines for successful performance during the interview;
- Employers give priority to our candidates when considering them for a position.

We offer work in the following areas:
- Customer & Technical Support Service
- Finance & Accounting
- Logistics & Sales
- Commerce & Marketing
- Business administration & Back office
- Recruitment / HR

If this opportunity sounds appealing and fitting for you and your future career development, don’t hesitate and apply. Send us your CV in English and we will contact the shortlisted candidates as soon as possible.

And if this job is not suitable for you, please share the link or recommend your friend and get your RAF bonus!

Our services are free of charge for candidates.

All applications will be treated with strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339/ 30.08.2017

Изисквания към кандидата

Езикови познания:
Английски език, Френски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов срочен

Ниво в йерархията:
Студенти/Стажанти, Неквалифициран персонал, Административен персонал

Категория:

Бизнес /консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

Sofiya; Mladost 4; Business Park, building 15

Дата:

16.12.2024

Организация:

Easy Consult
Агенция за подбор на персонал

Детайли за организацията:

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