Back-office and Customer Support Specialist

Описание

UpSkill is a recruitment agency ready to go the extra mile to help candidates find the best possible job opportunity. Our team of experts is well-versed and experienced in consulting and providing long-term HR support.
We believe that being friendly is the best policy, and that’s why we are eager to help you through the whole lifecycle of recruitment. Our team comes with 15 years of recruitment experience behind its back. At any given moment, we can offer multiple opportunities from different companies in need of a wide variety of talent.
If you are interested in starting a new job, we will present you with multiple opportunities, will be there to answer all your questions, help you prepare for interviews and tests, provide essential feedback and even guide and support you through the process of recruitment up to the first day at your new job. We support both large international and local companies in growing their business, providing them with the best talent to help them succeed!

Our current client is a leading global business process outsourcing company with strong presence on the Bulgarian market. On their behalf, we are currently looking for talented and motivated Back-office and Customer Support Specialist who would like to join their new project and support the customers of a well-renowned global healthcare insurance provider.

Responsibilities:
Guiding customers through the process of installing and testing product;
Guiding customers through basic troubleshooting checks on equipment to assess faults;
Accurately recording details of all calls received and made using CRM system and other databases;
Checking during each call that the customer record is complete, relevant, and up to date;
Entering data into the relevant systems and creating/updating accounts.

Requirements:
Excellent level of English (C1);
Great communicational skills;
Able to demonstrate empathy;
Organizational skills;
Multitasking ability;
Good level of computer literacy;
Previous experience in outsourcing and/or customer service experience in any field will be a plus.

The company offers:
Opportunity for career development in a large global company;
Excellent monthly salary (1800 - 2100 BGN gross);
Food vouchers;
Initial and ongoing training and upskilling;
Events/Incentive programs and team building activities;
Discounts for bank services and products;
Office-based job in downtown Plovdiv;
Excellent working conditions;
Dynamic and challenging environment.

If you meet the above-mentioned criteria, don’t hesitate to apply!
We welcome the opportunity to learn more about you!
Please send your CV in English.
Please note that only short-listed candidates will be contacted.
License №2826. We will treat your application with full confidentiality!

Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Профил:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Бизнес /консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

София, жк. Дружба 2

Дата:

25.09.2024

Организация:

UpSkill Ltd.
Агенция за подбор на персонал

Детайли за организацията:

Повече информация за UpSkill Ltd. може да получите ТУК