Customer Support for a Telecommunications Project with German or French and English

Описание

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a well-established company, offering products and services in a
variety of fields. We looking for motivated, approachable and adaptable individuals for the
role of Customer Support for a Telecommunications Project with German or French and
English.

Essential Duties and Responsibilities:
* Providing customer support across multiple channels;
* Assisting with administrative and technical inquiries;
* Analyzing and efficiently resolving customer queries on a case-by-case basis;
* Escalating complex cases or calls to relevant departments as needed;
* Regularly updating systems and making necessary changes.

Requirements:
* Great German or French skills (C1+) and solid English skills (B1);
* Basic Italian (B1) is desired but not mandatory;
* Customer-oriented with a positive and approachable;
* Organized and communicative, able to adapt to different situations;
* Available and motivated to work in shifts, learn and improve along the way;
* Familiar with MS Office applications.

Our client offers:
* Amazing salary and performance-based bonuses, plus referral bonuses;
* Full-time employment and provided, comprehensive, initial training (during the 1 st month);
* Flexible working hours and transportation assistance for late shifts;
* Additional medical coverage, and food vouchers (100BGN);
* Access to Employee Network Groups for learning and connecting with diverse colleagues;
* Multinational environment with strong ties to UK business culture;
* Friendly workplace with a positive atmosphere promoting work-life balance;
* Paid days off and help with relocation from another city to Sofia or from abroad.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_CSTPGFE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

Контакт център (call centers)

Държава:

България

Населено място:

Гр. София

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

24.09.2024

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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