Customer Care Assistant with German

Описание

Yes, we continue expanding!
We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

Your typical day:
As a representative of the brand, you will be expected to deliver high-quality customer service mainly by inbound calls, live chat, email and social media.

It is all about communication:
The Customer Care department suggests the primary touchpoint for our customers who want to communicate with us. As a Customer Support assistant, you will be responsible for handling all communications and assisting our customers with inquiries and issues they may face.

Our Customer Care team is the front line of our services and one of our greatest strengths. If you want to join our #oneteam this is what you should know about the role.

What you need to have is:
Fluency in German, both written and verbal
Good command of English, both written and verbal
Excellent communication skills
Interest in sports
Work experience in a customer service center is an advantage, but not a requirement
Good typing and computer skills (MS Office applications)
Be organized, decision-making and analytical skills
Team player with a great attitude
High school education

What can you expect from us:
Full-time role with working hours Monday – Sunday, flexible shifts from 10 am to 2 am
Competitive salary – 3800 BGN
Convenient office location, close to bus stations and the metro
Comprehensive initial training and onboarding (fully paid by us)
Continuous training and upskilling programs through Concentrix University
Professional Development and Career Navigation programs to map out the steps in your desired development
Health and Wellbeing initiatives
Relocation support if needed (accommodation and travel expenses)
Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.

Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Бизнес /консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София, ж.к. Младост 4, Advance Business Center 1, ул. Самара 4

Дата:

09.09.2024

Организация:

CONCENTRIX SERVICES BULGARIA ЕООD
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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