Inbound Customer Service Advisor with English and Bulgarian – About You

Описание

Are you the one who always gives fashion tips to your family and friends? Are you the one who is always busy making the right match for your outfit? Would you also like to help others in this? Do you get energy from the following keywords: fashion, shoes, beauty & accessories? Then we are looking for you! Then don't wait too long, read on!

We are growing!

Our client is a fashion e-commerce retailer with online shops in many European countries.

What we need is:
We are looking for experienced fashion advisors who would not hesitate to go the extra mile for our customers. As a representative of the brand, you will be expected to deliver high-quality customer service through phone, mail and social media. Our advisors will also work to improve sales and brand loyalty while handling enquiries including order taking, product information, tracking deliveries, returns, sizing etc.

We would rely on you to be proactive and become a key player in building our support team by sharing ideas and contributing to the overall improvement of the quality of services provided.

What you need to have is:
Affinity with Fashion and e-commerce
Fluency in English and Bulgarian, both written and verbal.
Ability to work on flexible shifts
Strong computer skills and sense of accuracy
Willingness to work with customers over the phone
Work experience in a call center is a plus

What can you expect from us:
Flexible working hours – Monday - Saturday
Competitive salary with monthly performance-based bonuses
Convenient office location, close to bus stations and the metro and work from any place in the country
Comprehensive initial training and onboarding (fully paid by us)
Continuous training and upskilling programs through Concentrix University
Professional Development and Career Navigation programs to map out the steps in your desired development
Health and Wellbeing initiatives
Relocation support if needed (accommodation and travel expenses)

Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!
Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София, ж.к. Младост 4, Advance Business Center 1, ул. Самара 4

Дата:

09.09.2024

Организация:

CONCENTRIX SERVICES BULGARIA ЕООD
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за CONCENTRIX SERVICES BULGARIA ЕООD може да получите ТУК