Customer Care Specialist with English - FTE or PTE

Описание

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a company offering superb services in the BPO field. We are looking
for communicative, organized and active and empathetic listeners for the role Customer Care
Specialist with English - FTE or PTE.

Essential Duties and Responsibilities:
* Guiding customers through the installation and testing process of their new alarm system;
* Remotely programming alarm equipment for customers;
* Assisting customers in testing their alarms by assessing the clarity of speech and pendant
battery strength;
* Helping customers with basic troubleshooting of alarm equipment and GPS-enabled
wearable devices
* Escalating technical issues to the UK-based customer service team when necessary:
* Monitoring automatic alarm signals and resolving power or battery-related issues;
* Recording and updating all customer interactions in a CRM system and ensuring customer
records are complete, relevant, and up-to-date;
* Entering data into relevant systems and creating or updating accounts.

Requirements:
* Strong English skills (C1 level);
* Excellent communication skills with the ability to show empathy;
* Great organizational and multitasking abilities;
* Good computer literacy;
* Availability to work on weekends;
* Previous experience in outsourcing or customer service is a plus.

Our client offers:
* Working hours organized during the day (13:30 - 22:00h, Monday to Sunday);
* One week of initial training (the first day is 10:00 - 18:30h, and the rest are 13:30 - 22:00h);
* Attractive salary (first increase after the probation period) and;
* Full-time employment and paid days off;
* 100 BGN monthly bonus from given from the start (at the employer's discretion) and 60
BGN monthly food vouchers.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_CCSE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

Контакт център (call centers)

Държава:

България

Населено място:

Гр. София

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

24.09.2024

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Астреа Рикрутмънт ЕООД може да получите ТУК