IT Helpdesk Technician for Romania
Детайли
Описание
Обява за работа от JobTiger.bg
For one of our clients, a leading company in the field of Information Technology and Services, we are currently looking for
IT Helpdesk Technician (BG/MK/CS/HR & English)
Key responsibilities:
• Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system;
• Troubleshoot hardware, software and network related issues;
• Provide restorative or maintenance actions to resolve end-user issues;
• Assist with defining and documenting knowledge base articles;
• Assist with special project work as needed;
• Escalate problems to the next level of support when necessary;
• Consistently meet or exceed requirement performance criteria.
Requirements:
• Bulgarian/Macedonian/Serbian/Croatian & English proficiency;
• Knowledge of and/or experience supporting Windows and MS Office products;
• Excellent troubleshooting capability;
• Previous successful customer service experience is considered an advantage;
• Sound judgment and decision making skills;
• Strong analytical, technical, problem solving and organizational skills;
• Process and procedure oriented;
• Strong written and oral communication skills;
• Team player, self-motivated, organized, detail oriented and able to handle changing priorities;
• Able to communicate problems/issues to customers in a non-technical manner.
If you find yourself perfect for the current position, submit your CV in English via Apply button.
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Easy Consult Recruitment and Employment activities are based on a Recruitment license № 1504 on 29.08.2012, valid until 29.08.2017.
Easy Consult - RelEase your career talent - IncrEase your workforce potential.
Изисквания към кандидата
Езикови познания:
Трудов опит:
Образование:
Профил:
Ние предлагаме
Вид заетост:
Непълен работен ден
Срок на заетост:
Договор:
Ниво в йерархията:
Категория:
ИТ и Компютърни специалисти
Държава:
България
Населено място:
Гр. Румъния
Адрес:
София 1000, ул. Карнеги 11а
Дата:
29.07.2015
Организация:
Probook
Фирма/Организация - Директно търсеща служители
Детайли за организацията:
Повече информация за Probook може да получите ТУК
