Customer Relations Manager- София

Описание

For our client, a company in the financial services sector, specializing in trading various financial instruments, we are looking for professional to join their expanding team on the position:

Customer Relations Manager

Responsibilities:

- Oversee the customer service team to ensure high-quality interaction with customers through various channels (phone, email, chat, in-person).
- Continuously monitoring risks and effectiveness of mitigation strategies. Reporting on risk status and any incidents to senior management.
- Assess the identified risks to determine their potential impact and likelihood.
- Identify potential risks that could affect customer satisfaction and business operations, operational risks, and compliance risks.
- Preparing of all essential inhouse reports.
- Leading and mentoring the customer service team, ensuring they provide excellent customer service.
- Develop and implement training programs for the customer service team to enhance their skills and knowledge.

Requirements:

- University degree in Finance, Business or Computer Sciences
- Experience in the Forex industry.
- Experience in a similar position.
- Excellent English skills plus other language (Japanese/Spanish/German/French).
- MS Excel – excellent knowledge.

Company offers:

- Competitive salary and performance-based bonuses
- Working in a comfortable office
- Working on shifts
- Career opportunities


If you are interested in the position, please, send us your CV.

Horizons is a leading recruitment company specializing in expert and middle management positions with 18 years of experience in the Bulgarian market. Our team consists of business-oriented consultants with industrial specialization, a professional understanding of the business trends and a pro-active approach towards recruiting and hiring through different methodologies and innovations.

Horizons owns license No 2118 from 27.09.2016.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов срочен

Ниво в йерархията:

Категория:

Мениджмънт, бизнес развитие

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София, бул. Христо Смирненски 7, п.к. 1164

Дата:

24.10.2024

Организация:

Horizons Bulgaria
Агенция за подбор на персонал

Детайли за организацията:

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