Fully Remote Customer Care with Romanian, Dutch or German and English - Out of office hours

Описание

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a world-renowned giant, known for working with some of the most
desirable clients and projects in the BPO field. We on a search for responsible, determined
and adaptable team-players for the role of Fully Remote Customer Care with Romanian,
Dutch or German and English - Out of office hours.

Essential Duties and Responsibilities:
* Delivering a professional and pleasant experience to ensure customer satisfaction;
* Offering information and advice on the company’s products and services;
* Collaborating with colleagues, providing assistance and advice as needed;
* Handling customer issues via various communication channels;
* Investigating and resolving customer issues and providing solutions;
* Serving as a guide through the resolution process;
* Keeping detailed and up-to-date records of all customer interactions.

Requirements:
* Excellent written and spoken skills in Romanian, Dutch or German;
* Good English language skills (at least level B2);
* Customer-focused, determined, and a team player;
* Organized, responsible, and able to manage time efficiently;
* Adaptable, capable of working in a dynamic environment;
* Previous experience in customer support is an advantage;
* Proficiency in using a PC and a strong affinity for technology.

Our client offers:
* Competitive salary and social benefits, including additional health insurance, gift vouchers,
sports cards, and discounts;
* Initial training and access to internal training and development program;
* Flexible out of office hours shifts (Mon-Fri 15:30-08:00h and Sat-Sun 24/7);
* Full-time remote employment and paid annual leave days;
* Opportunities to build and advance a long-lasting professional career;
* Supportive, stimulating, and exciting work atmosphere.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_FRCCRDGE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

Контакт център (call centers)

Държава:

България

Населено място:

Гр. Fully Remote

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

16.09.2024

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Астреа Рикрутмънт ЕООД може да получите ТУК