Sales Specialist with Fluent German + good English

Описание

Cross Border Talents is looking for German Native Speakers for the position of Travel Sales and Support Specialists to work in Sofia - Bulgaria.


Our Client…

knows that delivering the best customer and digital experience is crucial for top performing brands. Experts in giving support to many fields such as Fast-Growing Tech, Gaming, Information and Communications Technology and Travel and Hospitality, our client received Gold in the Employer of the Year category for Business Services at the 2019 Stevie Awards for Great Employers. This awards program recognizes the world’s best organizations who help to create and drive great places to work.


Primary Responsibilities

To respond and record consumer enquiries/questions raised through free phone lines for customers.
To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
To troubleshoot through the use of open questions, support documents and system training.
To be able to offer recommendations to common problems or frequently asked questions.
Requirements
Native/ fluent level German (C2);
Good understanding of English (B2);
Ability to work in a team environment
Ability to build trust with the customers;
Good troubleshooting skills and analytical thinking;
Good communication skills;
Previous experience in Technical Support position in a Call Center will be a plus!
Benefits
Our client believes the staff is their most important asset and therefore they take pride in finding the best, most talented and driven employees.

salary much higher than the average Bulgarian wage;
accommodation in a hotel or apartment arranged by our client;
support in finding an apartment afterwards;
reimbursement of a Flight ticket;
all our employees receive also: meal vouchers, additional health coverage; free transportation for early and late shifts;
In our client offices they have: free gym, yoga, massage, corporate psychologist, healthy days/weeks.

Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

Туристически агенции

Държава:

България

Населено място:

Гр. София

Адрес:

Дата:

08.04.2020

Организация:

Cross Border Talents
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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