Customer Support Travel Assistant with German or French (FTE or PTE with 4h or 6h shifts)

Описание

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a global giant on the BPO field, we are on a search for confident,
bright and skilled communicators for the role of Customer Support Travel Assistant with German or French (FTE or PTE with 4h or 6h shifts).

Essential Duties and Responsibilities:
* Provide friendly and efficient support to users globally;
* Serve as the first point of contact for customer complaints and inquiries;
* Respond professionally and empathetically via phone, messaging, and chat channels;
* Take ownership of customer queries until they are resolved;
* Investigate, identify, and prioritize urgent and sensitive issues for escalation;
* Compose thoughtful responses or customize pre-set replies to customer queries;
* Research information and troubleshoot problems using available resources;
* Identify product and process issues, submit reports, and provide feedback;
* Maintain accurate and secure customer information in internal systems.

Requirements:
* Fluency in the main language (written and spoken) plus strong English skills;
* Strong investigative, communication, and interpersonal skills;
* Patience, empathy, and the ability to communicate confidently;
* Skilled in delivering difficult messages with a positive approach;
* Experience in hospitality or call centers is a plus;
* Ability to adapt and thrive in a fast-paced environment;
* Goal-oriented and proactive in meeting targets.

Our client offers:
* Competitive salary and fully paid training;
* Full-time or part-time job, part-time option offers 6h or 4h shifts, it is the employee’s choice;
* Stable job with career growth opportunities;
* Additional health insurance and relocation assistance;
* Access to over 50 benefits and services;
* Continuous learning and development opportunities;
* Employee referral bonuses;
* Supportive and diverse international work environment.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_CSTAGF).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Изисквания към кандидата

Езикови познания:

Трудов опит:
Без професионален опит

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

Ресторантьорство / кетъринг
Туризъм и хотелиерство

Държава:

България

Населено място:

Гр. София

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

03.02.2025

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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