Travel Support Associate with Dutch, Swedish or German

Описание

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 18 years.

For one of our clients – global technology and services leader specializing in customer
engagement, we are on a search for friendly, proactive and motivated people for the role of
Travel Support Associate with Dutch, Swedish or German.

Essential Duties and Responsibilities:
* Provide exceptional customer service through various channels (inbound/outbound calls,
email, and chat) while meeting Key Performance Indicators (KPIs);
* Address customer queries and concerns with empathy and professionalism, ensuring all
issues are resolved efficiently;
* Assist business travelers in planning and managing their trips, offering solutions for flights,
hotels, and train travel to ensure smooth journeys;
* Maintain a basic understanding of client products and services to provide accurate information;
* Document and retrieve customer information in the call tracking system
* Participate in initiatives aimed at improving customer satisfaction and business performance.

Requirements:
* Fluency in Dutch, Swedish or German (written and verbal) and a working level of English;
* Strong phone and verbal communication skills, including active listening;
* Previous experience in the travel, airline, hospitality, or customer experience center industries is an advantage;
* Proficiency in MS Office applications and good typing skills;
* Strong decision-making, analytical, and organizational skills;
* A team player with a positive attitude and a high school education or equivalent.

Our client offers:
* Competitive salary and a full-time employment;
* A bright, modern, and exciting place to work with excellent staff facilities;
* Fully covered medical plan;
* Transportation allowance and life insurance;
* Career development opportunities;
* Annual reward and recognition events;
* Holiday pay.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

Ресторантьорство / кетъринг
Туризъм и хотелиерство

Държава:

България

Населено място:

Гр. София

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

10.02.2025

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Астреа Рикрутмънт ЕООД може да получите ТУК