Service Desk Analyst with French

Описание

We’re hiring! Come and join our Experian community.
About Us
Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence.

We have 20,000 people operating across 44 countries. By investing in our people, technology and innovation, we can help transform businesses, help communities prosper, enable more people to feel included in the financial opportunities that should be available to them, and help people to thrive. We're looking for inspired employees that want to make an impact.

Position Title: Service Desk Analyst with French
The purpose of the role is to provide the service support of Decision Analytics software applications to all EMEA clients during the agreed Service Hours and to effectively log all issues into the support incident management software and work with the dedicated support teams to provide effective resolution to clients.

What you’ll be doing?
Providing first point of contact for internal users and external users;
Participating in the management & Incident desk functions to support DA Software and Hosted Solutions;
Incident desk - Logging, management, escalation, prioritisation, communication back to end-users;
Ensuring all services are delivered within the agreed service levels and performance standards;
Providing clients with monthly reports related to both Hunter and Transact utilisation;
Assisting the service manager in the creation, implementation and management of SLA’s and OLA’s for both internal and external clients.
Building strong working relationships with both internal partners and client base;
Working closely with peers in the DA Support community and wider Experian business to share best practice;
Planning and managing own time being able to prioritise multiple requests quickly and effectively by managing team resource.

What you’ll bring?
Strong level of French language;
Strong Client focus - motivation to listen and respond to Client issues and requests;
Ability to build and maintain close relationships with internal teams and external clients;
Strong communication skills with an excellent understanding of English;
Previous Service Desk experience;
Analysis of reported issues and logging as either Incidents or requests;
Making procedural changes to any Service Desk processes that may have impact;
Service Desk User Manual.

Why us?
No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives.

As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.

We like to strike a balance between how much time we spend on work and how much we keep for ourselves. After all, we’ve all got commitments and interests outside the office. So, talk to us about how you’d best like to work with us. We’re flexible and interested in helping you to get the best out of working with us.

What are you waiting for? Apply now to discover the unexpected. We can’t wait to hear from you.

To find out what it’s really like to work with us, search #UniquelyExperian and #ExperianLife on social media.

Изисквания към кандидата

Езикови познания:
Английски език, Френски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Мениджмънт, бизнес развитие

Държава:

България

Населено място:

Гр. София

Адрес:

Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784

Дата:

22.10.2024

Организация:

ЕКСПИРИЪН БЪЛГАРИЯ ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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