Customer Support Agent with English ( FTE or PTE )

Описание

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a well-established company, offering services in the customer
experience field. We are on a search for driven, friendly and well-mannered people for the
role of Customer Support Agent with English ( FTE or PTE )- Plovdiv.

Essential Duties and Responsibilities:
* Guide web sale customers through installing and testing their alarm systems;
* Remotely program alarm equipment in customers' homes;
* Assess customer calls for clarity and pendant battery strength;
* Provide troubleshooting assistance for alarms and GPS-enabled wearable devices and
escalate issues further, if needed;
* Accurately record call details in the CRM and other databases;
* Enter data and create/update accounts and ensure customer records are complete and up
to date during calls.

Requirements:
* Proficient in English, level C1 or higher and based in Plovdiv;
* Strong communication skills and polite and friendly manner;
* Ability to show empathy and listen carefully;
* Organizational and multitasking skills are a must;
* Drive to learn, improve and provide a high-quality service;
* Previous experience in outsourcing or customer service is a plus.

Our client offers:
* Solid remuneration and part-time option;
* Working hours, organized in shifts during the whole week, 13:30-22:00, Monday to Sunday;
* Provided initial training during the first week;
* Paid annual leave days;
* Monthly food vouchers (60 BGN);
* Additional health insurance.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_FPCSAE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

Контакт център (call centers)

Държава:

България

Населено място:

Гр. Пловдив

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

01.10.2024

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Астреа Рикрутмънт ЕООД може да получите ТУК