Senior Cloud Support Engineer- София



At TTEC (formerly TeleTech), we are proud of our team of young and talented multilingual speakers. Our employees join a global team of 50,000 who speak 49 languages in 80 countries. We provide learning and development opportunities that give them, a growth oriented culture, and a stimulating and positive work environment. When you join our team, you are more than just an employee. You are a member of the TTEC family. That's why we offer benefits and perks that support your quality of life, goals and future needs. We offer: • Extensive training programs; • Environment that stimulates achievement and excellent customer service; • Competitive remuneration package; • Access top notch business best practices; • Work in a challenging and pleasant business environment In regards with our partnership with Cloudian - a global leading Cloud Storage platform provider, focused on delivering enterprise grade public, private, and hybrid cloud storage solutions, we are looking for Senior Cloud Support Engineer. Troubleshooting, answering questions, technical discussion with pre-sales and post-sales customers via phone/web/email. Work with Engineering team for defect reports, troubleshooting, and feature requests. Become an expert on the company's storage system that is a high-performance, distributed storage system deployed on Linux. Manage communications/expectations to customers at all levels to maintain good relationships with contacts at customers and partners. Customers are cloud service providers (data centers and ISPs), system integrator/reseller partners, and enterprise customers. Mentor other junior members, an opportunity to lead ad-hoc projects. Occasional off-hours, weekend work, and on-call duty. Occasional travel to customer sites and company's offices. Required Knowledge, Skills, and Experience: 5+ years of technical support experience with demonstrable skills in troubleshooting technical issues with a complex software system. We need more than just information passing between the customer and the Engineering team. High degree of analytical and problem solving skills. Customer oriented attitude, strong customer facing skills. Proficiency with Linux and networking. Proficiency in scripting (bash, perl, python, or ruby). BS/BA degree or equivalent. Adoptable team player in versatile environment. Ability to work with minimum supervision. Fluency in English - written and verbal Fluency in German would be considered an advantage Desired Knowledge, Skills, and Experience: Java development skills, DevOps experiences Distributed systems, NoSQL DB, storage systems knowledge Experience on cloud environments (AWS, GCE, Azure) or platforms (OpenStack, CloudStack, etc.) Experience on Object Storage (OpenStack Swift, Ceph, Scality, Cleversafe, etc) Experience on Splunk or any other analytic tool If you consider we can make a good team together please send your CV in English stating the position you are applying for. All documents will be treated in the strictest confidentiality. Only short-listed candidates will be invited for an interview.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит над 3 г.


Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:


Ниво в йерархията:


Банково дело
Мениджмънт, бизнес развитие



Населено място:

Гр. София


Business Park Sofia, Bldg. 3, FL 3 Sofia 1766, Bulgaria




Телетек Европа ЕООД
Фирма/Организация - Директно търсеща служители

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