Service Delivery Specialist with French and English- София

Описание

The Service Delivery Specialist will perform the transactional activities necessary to complete internal and external Partner and system generated requests. Will also handle communication with requesters via email.


Responsibilities:
Engage customer, understand their needs and translate this need in order to set proper expectations about delivery time
Troubleshoot and resolve customer issues and provide direct high volume transaction support to internal teams
Utilize proactive approach looking beyond the case to wider customer account activity and support needs
Collaborate with cross-functional partners, vendor representatives in support of successful customer outcomes
Identify issues, carry out Root Cause Analysis on cases that don’t meet expectations and implement process fix to prevent future occurrences
Focus on process improvement identification and development of improvement ideas

Requirements:
Excellent verbal and written communication in both French and English
Exceptional communication skills including rapport building, use of customer centric language; demonstrating appropriate urgency
Active listening skills, questioning, driving understanding and clarification of customers’ needs
Ability to defuse customer conflict
Quick learner who easily applies problem-solving, critical thinking and analysis skills
Self-motivated and drive to succeed with natural curiosity, initiative and tenacity to drive issues to closure
Ability to engage and facilitate activities of others
Excellent time management skills, ability to juggle multiple tasks while maintaining composure
Computer literacy including familiarity with case management systems, email, chat, Windows- based applications
Intermediate MS Office skills, particularly MS Excel
2 years + Proven experience in Customer Services and Operations Environments with direct customer interaction via phone and offline methods
Proven track record of executing varied and complex services and business processes
Experience in working in dynamic and active change environment with teams of various skills, abilities, backgrounds
Experience with working in remote, global teams in a dynamic business environment

Why to work for Concentrix?
We provide a clear path to career development and offer support, advice and coaching every step of the way. Some of our other benefits include:
Competitive salary
Various career development opportunities
Performance related pay
Medical plan
Sport card
Life insurance

Who is Concentrix?
Concentrix Corporation (Nasdaq: CNXC) is a leading technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands including over 95 Global Fortune 500 clients and over 90 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. We are Different by Design.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Бизнес /консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София, ж.к. Младост 4, Advance Business Center 1, ул. Самара 4

Дата:

14.06.2022

Организация:

CONCENTRIX SERVICES BULGARIA ЕООD
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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