AGENT WITH ENGLISH - София

Описание

Gi Group is part of Gi Group Italy - one of the world’s leading companies providing services for the development of the labor market, operating in the fields of temporary and permanent staffing, search and selection, as well as a variety of complementary HR consulting activities.

Our client is an American multinational enterprise information technology company that develops and provides a wide variety of hardware, software and related services to consumers, small, medium-sized businesses and large enterprises.

What distinguish our client is the fact it is worldwide company, which business as at stage of stable growth. It is process-oriented company with extremely structured working environment. Our client has very strong people policy and initiatives that ensure care about its people - strong social package, additional programs in support to personal life of employees. The company invest in development and achieve high rates of internal promotions and horizontal and vertical internal moves. Our client is define itself as a social company, for both employees and society & and the external environment.

As a result of their business expansion, we are looking for an energetic, positive and highly motivated professional to join the company at the position of:

AGENT WITH ENGLISH
Direct report to Team Manager and functional report to Senior Agent/Process Specialist
• provides effective and timely 24x7 remote support to the customers for customer work orders and onsite tasks
• proper handling of case types in scope for the team, in compliance with all processes and work instructions
• liaises with customers and other functions to Customer issues.

Responsibilities in details:
1. Timely manages the service requests of customers through different access channels
2. Coordinates the resources in a proper manner to the client.
3. Keeps Customers Informed on case development status, provides information to solve customer problem for customer satisfaction
4. Timely elevates and/or escalates complex issues. Works on customers escalations
5. Participates in process or quality improvement trainings
6. Provides feedback to the Management regarding their daily tasks. Focuses on the achievement of team goals for operational excellence
7. Manages multiple tasks or cases simultaneously with minimal supervision
8. Follows up the successful completion of each case and keeps case documentation as per requirements
9. Meets the required quality/quantity of production work in accordance to the team targets
10. Meets the deadlines and keeps the service level agreements
11. Compliant with all internal rules, policies and procedures, and ensure performance as per all work instructions and/or orders (written or verbal)

Requirements:
Professional requirements:
• Bachelor or Master degree
• Excellent command of English (minimum C1)
• Advanced Business Process Knowledge
• MS Office tools
• Customer oriented, assertive, and motivated to take charge of both customer engagement and problem resolution
• Ability to properly maintain technical documentation
• Ability to work with business processes

Personal skills and qualities:
We are looking for an clearer people who like to solve different type of situations. For sure, a positive person who easily builds relations with others. A person, who learns fast, is initiative and result oriented.

For the successful implementation of the role you will need:
• Excellent oral and written communications skills
• Analytical and problem-solving skills
• Time management skills and working with tough deadlines
• Ability to work under pressure
• Ability to handle multiple tasks at the same time and ability to prioritize
• Capable of being self-managed, and a team player, efficient, flexible and eager to share and acquire knowledge.


This role is great opportunity for a candidate who recognizes solving customer problems as something that makes his/her satisfied and eager to learn from international best practices and has the willing to develop and grow into a global company that encourage professional and personal learning and development, send us your application.

All applications will be treated with confidentiality. Only shortlisted candidates will be contacted.

Gi Group is licensed by MLSP, license N 2348/18.09.2017, indefinite.

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:

Категория:

Продажби - експерт мениджъри

Държава:

България

Населено място:

Гр. София

Адрес:

бул. Ал. Стамболийски 84, ет.6

Дата:

26.01.2022

Организация:

Gi Group
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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