Client Advocate Transition Lead

Описание

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities :
The Client Advocate Transition Lead on-boards new IBM customers which are then transitioned to the IBM Client Advocate team.

The Client Advocate Transition Lead develops business partner relationships to ensure a high customer satisfaction in the accounts that is assigned to. Can be part of the presentation, review and modification of solutions, with the internal/external client and key stakeholders, to meet deal requirements and to close the deal for IBM.

Works closely with different teams (Sales, Technical Support Manager, HR, Contracts & Negotiations, Delivery, Pricing, Risk, etc.) based on client relationships and experiences to deliver a winning solution in logo and non-logo products.

The main areas of focus with clients is hardware/software delivery management, inventory management and contract management. The Client Advocate Transition Lead fills a critical role in the overall success of meeting the client IT needs and the protection, management and growth of the IBM Services.

Client satisfaction will be your goal in this role. As Client Advocate Transition Lead, you’ll be responsible for solving client’s inventory and billing issues, hardware and software escalations, assisting in renewing their maintenance contracts. If solving problems and helping others succeed excites you, let's talk!

This role would be supporting US customers on US working hours with some flexibility.

Required Professional and Technical Expertise :

• Previous experience in a direct client facing role, understanding of client management
• Project management or similar/related skills
• Very good communication skills
• Basic Excel skills
• Fluent English (written and spoken)
• Excellent organizational and time management skills
• Self-driven to achieve success and focus on client and team goals
• Understanding and experience in service delivery and account management

Preferred Professional and Technical Expertise:

• Problem solving, analytical thinking
• Positive approach to change and ability to promote new ideas/innovation
• Highly motivated and looking for challenges
• 1 year or more of experience in a client facing role
• Capable of learning new skills and retaining knowledge
• Detail oriented and responsible

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Продажби - експерт мениджъри

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

29.07.2020

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Ай Би Ем България ЕООД може да получите ТУК