Product Manager, Customer Experience

Описание

Paysafe Group (Paysafe) is a leading global provider of end-to-end payment solutions. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, card issuing and online cash solutions.

Paysafe Group is looking for a passionate product person to take on the key responsibility of guiding the vision and delivering our Customer Experience proposition for to our mobile and web offerings. The person will take on the role of Product Manager and has to understand the needs of our customers (internal or external).

The role requires you to work closely with our customers, design, analytics, product, key stakeholders and operational teams across the Paysafe Group. 

What to expect:
• Deliver products that our customers love on iOS, Android and Web
• Be the product leader that support the customer experience vision, strategy and roadmap to improve speed, customer satisfaction and NPS
• Write user stories and manage backlog to communicate and clarify feature requirements and product needs to our engineering team
• Conduct usability testing for all user interfaces & touchpoints to capture feedback that will help to inform the roadmap
• Work closely with our UX and Analytics Teams
• Work cross functionally particularly with our Customer Service and to optimise and create the right tools, systems and procedures to scale our support functions
• Understand the market and trends, perform gap analysis of our servicing capabilities to identify new requirements for your portfolio working with our dedicated engineering team to deliver in an iterative, agile way Scrum with quality

To be successful you need to have:
• Passion for mobile apps and proven track record of delivering mobile experiences
• Comfort and experience in delivering products in an agile environment as the Product Manager
• Bachelor’s Degree in Computer Science or equivalent experience
• 3-5 years’ experience, having contributed to multiple consumer-facing software projects throughout the entire development cycle
• Good understanding of the online payments world especially in consumer facing products
• Understanding and experience in shipping customer services and backend
• Analytical mindset and knowledge of usage related KPIs to discover opportunities and measure success
• Technical background with experience working with APIs, mobile & web technologies
• Clear thinker & communicator, ability to lead co-located, cross functional & remote based teams in a fast paced, dynamic environment
• Working Knowledge of User Experience Design & Digital Prototyping

We offer in return:
• The opportunity to write the history of a leading and growing multinational company
• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
• Multiple career progression opportunities in a dynamic in-house business
• Environment where product expertise, professional and personal commitment are rewarded
• Competitive remuneration and social benefits package (25 days annual paid leave, health insurance, sports card, Work Life Coaching Program, team events, company discounts, variety of soft skills, business and technical training programs)
• Fun and collaborative working atmosphere
• One of the top 10 best-designed offices in the world

Are you up to the challenge? We are expecting your CV today.

Only shortlisted candidates will be contacted for an interview.

Equal Employment Opportunity
Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит над 3 г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Продажби - експерт мениджъри

Държава:

България

Населено място:

Гр. София

Адрес:

90, Tsarigradsko Shose blvd., 1784 Sofia

Дата:

07.01.2021

Организация:

Paysafe Bulgaria EOOD
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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