Customer Service Manager – IKEA Varna Store

Описание

Do what you do best!

Or explore what you've never done before!

Work with us. Together we can make a difference.

Many companies, organizations and people together form IKEA. Everyone, idea and solution helps us to be good at what we do - to create a better everyday life for the many people. To make this a reality we need to work together, co-create ideas and allow for the many people to influence and improve our business. And with the many people, we mean you.

Customer Service Manager – IKEA Varna Store
A day in your life with us
Lead the customer relations team to drive a customer-centric culture and secure a seamless shopping experience throughout the store
Ensure customer focus and relevant business plans relate and come together in a local action plan that is operationally implemented and fulfilled
Responsible for the building of business and co-worker competence by supporting managers, team leaders and co-workers in setting and working on relevant goals and agreed development plans
Support commercial initiatives and priorities before, during and after the shopping experience
Establish and maintain service agreements with internal stakeholders (including customer support) and external partners in order to protect operational standards and help safeguard the IKEA culture
Secure and monitor the department is working according to internal, global and national rules and policies, IKEA best practice and in accordance with local legislation

Who are you?
You have proven experience of developing people. You act as an inspiring and motivating leader who can engage people fully in reaching goals, generating growth and long-term profitability
You are self-reliant and motivated with a proven ability to work as part of a larger team
You are able to set expectations for others and provide clear direction and follow up
You can prioritize and organize your work and the work of others to make the most efficient use of the time available
You can adjust your style of communication to get a message across to the receiver
You set and implement action plans and budgets
You support and challenge your team and yourself in order to strengthen the IKEA offer and exceed customer expectations

We offer
Work on schedule
Highly professional and fast working environment.
Food vouchers up to 110 BGN
Discount in IKEA 15% and Intersport 20%
Annual bonus, based on the store’s achievements;
Additional health insurance;
Holiday vouchers from internal initiatives.
Voucher for birth of a child – 100 BGN;
Voucher for marriage - 240 BGN;
Voucher for child with excellent grades in school – 160 BGN;
Voucher for a newly admitted student in university /child of our employee/– 320 BGN.

Be yourself and discover job opportunities at IKEA!
Apply with a CV in .doc or .pdf format.
What makes IKEA unique, both as a place of work and as a brand, is our shared values and strong culture. Working with us is like working with your friends. Our culture is based on togetherness, enthusiasm and fun. And we are always looking for people who share our positive mood and values.

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Продажби - продавачи и помощен персонал

Държава:

България

Населено място:

Гр. Варна

Адрес:

гр.София, бул.“Околовръстен път“ 216

Дата:

18.10.2021

Организация:

Хаус Маркет България ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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