Senior System Specialist - Paxus

Описание

Description

Application Support Analyst
The role of Application Support Analyst is to provide support for Paxus and its related systems, which is Apex’ core business application. Primary responsibilities will be for responding to production fund accounting systems queries and problems raised through the Service Desk, assisting with testing, maintenance and audit of the systems and their control protocols, implementing fixes and new releases, and completing ad-hoc projects.
Principal Responsibilities:
Provision of application support for the core line of business applications in the Apex Group.
Prioritization and resolution of tickets related to those business applications.
Working as part of a global team to provide technical support to the Operations function related to the core line of business applications.
Liaising with application vendors regarding application support tickets.
Taking responsibility for project related tasks, including projects such as application upgrades.
Managing the day to day technical application support. The main clients being the Operations function.
Managing the process for releasing patches. This includes scheduling releasing to Test and Production environments.
Managing periodic refreshes of Test Environments.
Working with the Internal Audit team to ensure that System Control Protocols are being adhered to at all times.
Overseeing Paxus licence management to ensure that all available licences are being utilised to the fullest at all times.

Experience and Knowledge Required:
Proven Paxus knowledge in an operational environment, with a minimum of 3-5 years experience across all modules.
Experience with SQL databases, scripting and patching an advantage.
Strong general IT knowledge is required. Complete fluency required with all common Office/PC applications, especially Excel.
Knowledge of Fund Administration & Transfer Agency workflows, and associated technology.
Experience of working with service desk tools such as Service Now.
Batchelor Degree Level education or equivalent qualifications/work experience.
Excellent time management and decision making skills.
Strong problem solving, troubleshooting and analytical skills are essential.
Ability to work effectively both alone and as part of a team. Experience with dealing with third party developers and providers.
Multi-tasking – can manage several concurrent projects/tasks and prioritise demands.
Excellent interpersonal, oral and written communications skills. Friendly and patient manner in dealing with users seeking support.

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Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

София 1000, Площад Македония, ул. Алабин 1, етаж 11

Дата:

28.06.2024

Организация:

Apex Fund Services Bulgaria EOOD
Фирма/Организация - Директно търсеща служители

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