Travel Support Representative with Russian for Digital travel company

Описание

We need your expertise!
Be a part of our dynamic team today and help us grow. If you are passionate about travel, then this is role for you. One of the world’s largest travel marketplaces, our new client makes it easier for everyone to experience the world by offering memorable travel experiences, a variety of transportation options, and incredible places to stay.

We have an exciting new opportunity for a Travel Support Representative to join our diverse team. If you are a customer service focused individual with great communication skills, Russian and English language skills, apply now.

You will deliver high-touch customer care to travelers embarking on worldwide travel, finding solutions for flight, hotels, car rentals and beyond for their trips.

Do you want flexible working time? Not a problem!
Our lines are open 06:00a.m. – 11:00p.m. Mon-Sun to help you strike an excellent work-life balance!

Core Responsibilities:
Provide excellent customer service to our clients via the different channels (inbound calls, outbound calls, email, chat ) and be able to work towards meeting Key Performance Indicator (‘KPIs’)
Make sure that all customer queries are answered and their concerns are addressed accordingly; demonstrate empathy
Maintain basic knowledge of client products and/or services
Participate in activities designed to improve customer satisfaction and business performance
Track, document and retrieve information in call tracking database
Skill Requirements:
Fluent in Russian, both written and verbal and working level of English. (With basic understanding to industry related terminologies)
Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge
High school diploma with three to six months of relevant experience is preferred
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Tolerance for repetitive work in a fast-paced, high production work environment
Strong customer service skills, great communicator with ability to work as a team member
Ability to rotate shifts, as needed
What do you get from us?
Competitive salary
A bright, modern and exciting place to work, with excellent staff facilities
Medical plan fully covered by the company
Transportation allowance and Life insurance
Various career development opportunities
Annual reward and recognition events
Holiday pay
Team and Concentrix events
Who are we?
With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.
We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)

Изисквания към кандидата

Езикови познания:
Английски език, Руски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Контакт център (call centers)
Обяви, подходящи и за лица с бежански статут

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София, ж.к. Младост 4, Advance Business Center 1, ул. Самара 4

Дата:

16.02.2024

Организация:

CONCENTRIX SERVICES BULGARIA ЕООD
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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