Customer Care Agent for a Healthcare Company with Finnish - дистанционна работа

Описание

We keep growing!

Our brand-new client is a science-led global healthcare company with a special purpose to improve the quality of human life by helping people do more, feel better а live longer.

Looking for a job where you can really help people? Join our Customer Care team working with a global healthcare brand. If you’re an empathetic person, with great Finnish and English skills, who prefers working from home you could be perfect for this role. Apply now!


Your typical day:
As a representative of the brand, you will be the face of the company to the consumers. Whether receiving notice of a complaint or providing helpful information or engaging in conversation on social media, Consumer Care specialists aim to make life easier for the Consumers as trusted friends.
You will utilize active listening and conversational leadership skills to accurately understand all consumer issues efficiently. Ensure appropriate additional attention given to sensitive contacts and cases. Develop expertise in the product portfolio and our Consumers’ expectations unique to each product and category. We would rely on you to be proactive and become a key player in building our support team by sharing ideas and contributing to the overall improvement of the quality of services provided.


What you need to have is:
Empathy and ability to perceive, detect and manage emotions
Fluency in Finnish and English, both written and verbal
Strong phone and verbal communication skills, along with active listening.
Work experience in a customer experience center is an advantage
Good typing and computer skills (MS Office applications)
Be organized, have decision-making and analytical skills
Team player with a great attitude
High school education

What do you get from us?
Competitive salary
A bright, modern and exciting place to work, with excellent staff facilities
Medical plan fully covered by the company
Transportation allowance and Life insurance
Various career development opportunities
Annual reward and recognition events
Holiday pay
Team and Concentrix events

About us:
Concentrix Corporation (Nasdaq: CNXC) is a leading technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands including over 95 Global Fortune 500 clients and over 90 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. We are Different by Design.

Изисквания към кандидата

Езикови познания:
Английски език, Испански език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Контакт център (call centers)

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София, ж.к. Младост 4, Advance Business Center 1, ул. Самара 4

Дата:

12.09.2022

Организация:

CONCENTRIX SERVICES BULGARIA ЕООD
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за CONCENTRIX SERVICES BULGARIA ЕООD може да получите ТУК