Inbound Sales Advisor with French and English (Trip Advisor)

Описание

Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. Clients we serve conduct business in the areas of Banking & Financial Services, Healthcare, Insurance, Technology, Consumer Electronics, Retail & E-Commerce, Government & Public Sector, Media & Communications, Travel, Transportation & Tourism, and Automotive.

We invest heavily in our people, so they’re empowered and inspired to bring the best of themselves to work every day. Concentrix is a global organization in which a range of skills can be developed. As part of the benefits package we offer for every employee of Concentrix Bulgaria, are medical coverage, life insurance, retailer and service provider discount cards, and a transportation allowance.

We are nimble. We bring speed, flexibility and transparency to every customer touch, every transaction and every service we provide. We take our values seriously and they are threaded into everything that we do.

About TripAdvisor:

TripAdvisor is the largest travel community in the world and a leader in the growing online travel market, offering consumers high-quality, unbiased content plus booking opportunities via our partner booking engines. If you’re interested in joining a group of extraordinary people at one of the world’s fastest growing travel media web sites, join TripAdvisor. At TripAdvisor, we combine a unique mix of creativity, analytics, and a casual environment to get innovative new products and services to market faster, and we need the best and the brightest contributors to help move that forward. We’re a passionate, fun, and analytical team with the energy of a start-up and the stability of a profitable enterprise.

About Holiday Lettings:

Holiday Lettings is the largest holiday home website in the UK and continues to grow impressively with a constantly changing product offer. It is a fully owned subsidiary of TripAdvisor, the largest travel community in the world, with more than 20 million unique monthly visitors worldwide. TripAdvisor has recently reached a milestone of 100 million reviews and opinions, doubling its content in two years and featuring more user-generated content than any other travel website!

Description:

We are looking for an experienced sales person to assist Trip Advisor guests in planning the vacation of their dreams. You will interact daily with customers and travel professionals via phone, e-mail and forums. You will handle inbound calls and deliver a consistent level of outstanding sales service and add value to the customers’ experience that continually exceeds their expectations.

Responsibilities:

• Handle inbound calls consistently meeting and maintaining department standards and goals;
• Utilise your superior service and sales skills to build rapport, recommend and book properties on behalf of the customer;
• Discuss and overcome lead objections;
• Negotiate and troubleshoot as necessary in order to satisfy the customer need and close the sale;
• Assist direct consumers and Travel Professionals with problems that might occur on a reservations
• Respond to a variety of requests from direct consumers and Travel Professionals;
• Provide post-sales support and work across departments to provide seamless resolution;
• Deliver exceptional Sales service by meeting and exceeding customers’ expectations;
• Maximize revenue from the sales pitch;
• Adhere to internal sales processes to assist TripAdvisor guests in vacation planning and reservation;
• Monitoring of holiday cancellations / expirations and using outbound calls to gain further sales;
• Promote company’s services and provide the best solution for each client within policy guidelines;
• Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer’s needs;
• Maintain confidentially of guest information and pertinent owner / property data;
• Provide clear and concise documentation of all cases;
• Work effectively and concisely within a larger team structure to meet set goals;
• Maintain positive attitude at all times.

Requirements:

• Excellent customer care skills;
• Previous target driven Sales experience;
• Fluency in French
• Fluency in English;
• Sales experience in the travel/hospitality industry would be considered an advantage;
• Traveler-focused with the ability to work effectively and professionally with internal and external customers;
• High school, college or university degree;
• Strong technical skills and computer knowledge, including all MS Office applications;
• Strong problem solving skills and determination to succeed;
• Strong verbal and written communication skills;
• Excellent interpersonal skills with ability to positively influence others;
• Ability to effectively multi-task during and after calls and follow through in a timely manner;
• Ability to work independently and in a team, anticipate problems and suggest solutions;
• Experience in a multinational environment is an advantage;
• Willingness and ability to adapt to change in a constructive manner.

What we could offer you?
We provide a clear path to career development and offer support, advice, and coaching every step of the way. Some of our other benefits include:

• Competitive salary;
• A bright, modern and exciting place to work, with excellent staff facilities;
• Performance related pay;
• Voluntary Medical plan;
• Life insurance;
• Annual reward and recognition events;
• Holiday pay;
• Team and Concentrix events.

Изисквания към кандидата

Езикови познания:
Английски език, Френски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Контакт център (call centers)

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София, ж.к. Младост 4, Advance Business Center 1, ул. Самара 4

Дата:

30.11.2016

Организация:

CONCENTRIX SERVICES BULGARIA ЕООD
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за CONCENTRIX SERVICES BULGARIA ЕООD може да получите ТУК