Team Manager with Arabic- София

Описание

We are seeking an attentive and goal-oriented person to join us as a Team Manager with Arabic to lead, develop and motivate a high-performance team of Content Moderators. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities:

• Daily management of content moderation operations, SLAs and Quality
• Recruit, train and manage a team of content moderators
• Communicate content safety guidelines and best practices to moderation team
• Responsible for developing a culture within the team in which mental health and wellbeing is considered as important as program performance
• Liaise with the Wellness Coach to ensure team members’ well being
• High affinity and cultural awareness of political/social situation in relevant market/region
• Work closely with SME and senior team members to ensure quality and timeliness is maintained
• Frequently review social media to provide input to develop, maintain and implement client content safety guidelines
• Use metric management to discover performance drivers, root causes (people, process, system) and create action plans to address root causes
• Manage staff coverage, assign team members to shifts, ensure attendance and quality of work
• Motivate team members, understand their needs and encourage open two-way communication

Qualifications

• 1-2+ years in managing a team of 10-15+ members
• Prior experience/skills in content moderation on Social Media preferred
• E-commerce / Content Moderation / Social Media experience preferred
• Strong metric management skills
• People management skills
• Strong language skills in Arabic and English is a must
• Ability of reason and analytical skills in diverse situations
• Awareness of current events with great sense of social issues
• Strong interpersonal skills, verbal and written communication skills, and empathy

Life@Sutherland:

• Competitive salary
• Attractive performance incentives
• Unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Compliment Cards; Transportation Allowance
• Team Building activities, Charity events and initiatives and many other company events
• Internal trainings following the leading global standards
• Great office location
• Rewards and recognition programs.

The information provided by you is personal and will be protected.

Only the shortlisted candidates will be contacted

Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов срочен

Ниво в йерархията:

Категория:

Администрация

Държава:

България

Населено място:

Гр. София

Адрес:

район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1

Дата:

22.02.2021

Организация:

Sutherland
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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