Technical Support Analyst - Tallyman product team

Описание

Responsibilities:

Provision of advanced support and consultancy for DA Clients, Experian Regional Delivery teams and Global functions to support achievement of their business objectives and service delivery within SLA. This is not limited to system failure and may be general technical requests;
Ensure systems are available and performing in line with requirements. Including support of internal environments and systems;
Investigate complex production issues, recreating problems and utilising trace files & error diagnostics. Identify root cause and proposing solutions;
Provide full permanent solutions or, where appropriate and agreed with the client, temporary workarounds to restore service in line with SLA. Thereby minimising the impact to the client of system failure;
In line with business and contractual service commitments provide on call 24x7 application support as part of a team rota. This may require either working remotely or attendance to the office;
Pro-actively recommend improvements to prevent incidents arising and to improve the service in relation to response & resolution;
Work with other DA global functions building up a strong effective network of contacts;
Use of the Incident management system. Owning incidents and ensuring that detailed information is maintained in order that fellow team members can assess the situation at any time;
Publish knowledge articles to help future incident investigations;
Share knowledge across the team and coach junior team members.
The successful candidate will have:
Degree or equivalent standard, with a high numeric content e.g. Mathematics, Statistics, Operational Research, Economics, Physical Sciences, Information Technolog;
Significant practical experience in the field of application/customer support – supporting business applications, databases, software installations, system analysis and user support;
Microsoft SQL Server, Oracle 10g and 11g – good understanding of the RDBMS structure;
Very good SQL knowledge – command and understanding;
Good understanding of XML;
IT Troubleshooting and Customer support skills (Common sense/logical approach to incident resolution);
Excellent communication skills, including proficiency in writing reports and presenting technical work;
Strong interpersonal and motivation skills;
Ability to operate effectively within a virtual (cross-cultural) environment;
Fluency in English.
The following skills & experience will be considered as an advantage:
Previous experience with Business Systems, CRM, ERP or other applications;
Knowledge and/or experience with Web Servers, JMS, Web services and Windows services;
Batch/Shell scripting;
Network protocols TCP/IP and HTTP.
If you find this opportunity interesting, please apply through the button below.

Please attach a recent resume and fill the form. Note that only your name and e-mail are required to complete the application.

Only shortlisted candidates will be contacted.

We offer:
Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & books
Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time
Social benefit package - life insurance, food vouchers, additional health insurance, corporate discounts, Multisport card, and a Share options scheme
Work-life balance - 25 days paid vacation and 3 additional paid days for participation in Social responsibility events

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов срочен

Ниво в йерархията:

Категория:

Контакт център (call centers)

Държава:

България

Населено място:

Гр. София

Адрес:

Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784

Дата:

19.01.2017

Организация:

ЕКСПИРИЪН БЪЛГАРИЯ ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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