Technical Support Engineers with German, English or Other Foreign Languages- София

Описание

Are you ready for new challenges?

Are you looking for an opportunity for professional development?

If the answer is YES, WE ARE LOOKING FOR YOU!

Our client is one of the biggest software companies and provider of technical support and BPO services - the company plans to expand its operations in Bulgaria. More Technical Support Engineers would be added to the staff to harness the huge opportunities in the country.

We are looking for experienced Technical Support Engineers (junior and standard level).

Essential Duties and Responsibilities:

- Resolving technical problems and and providing support of customer applications.
- Answering queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
- Respond to IT support requests from clients as related to infrastructure and software issues via multiple sources in Azure IaaS, PaaS, Office 365.
- Meets timelines to drive the delivery of tickets SLAs.
- Diagnosing, identifying, isolating, and analyzing problems utilizing historical database records.
- Routing calls to product line specialists, application, or system support specialists, as required.
- Maintaining and updating records and tracking databases.
- Alerting management to recurring problems and patterns of problems.
- Provide updates to knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer calls.


The ideal candidate will have the following skills and experience:

• Fluency in one in German or other languages.
• 2+ years of related technical experience in the areas of Windows Server.
• 1+ years of experience with Azure CloudOps.
• Experience with Office 365 is an advantage.
• Basic experience in PowerShell scripting.
• Understanding and following of the ITIL processes.
• Ability to quickly adapt to new situations and changing priorities.


Our Client Offers:

- Competitive salary + bonuses.
- Excellent remuneration package.
- Modern office with top location.
- Life insurance.
- Opportunity for professional development.

ЕNHANCE YOUR TALENT! If you think you match the requirements above and you are interested in this opportunity, please do not hesitate to send us your CV in English.

Only short-listed candidates will be contacted.

Easy Consult Company LTD - Recruitment Agency (license № 2339 from 30.08.2017)
Our services are free of charge for candidates.

Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Трудово възнаграждение:

От 2300 до 4300 лева на месец

Категория:

Контакт център (call centers)
Бизнес /консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

Sofiya; Mladost 4; Business Park, building 15

Дата:

16.06.2020

Организация:

Easy Consult
Агенция за подбор на персонал

Детайли за организацията:

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