Technical Application Support Engineer 2nd level

Описание

Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.

We gather, analyze and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.

Our 22 000 people in 32 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

Why us?

No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.

We like to strike a balance between how much time we spend on work and how much we keep for ourselves. After all, we’ve all got commitments and interests outside the office. So, talk to us about how you’d best like to work with us. We’re flexible and interested in helping you to get the best out of working with us.

You are probably wondering what you will be doing:

Providing advanced support and consultancy for Experian Clients, Experian Regional Delivery teams and Global functions
Ensuring systems are available and performing in line with requirements
Investigating complex production issues, recreating problems and utilizing trace files & error diagnostics. Identifying root cause and proposing solutions
Delivering fully tested and documented resolutions of incidents
Communicating with all key stakeholders on the status and progress of the investigation with clear actions and timescales
Pro-actively recommending improvements to prevent incidents arising and to increase customer satisfaction
Ensuring that incidents have the correct priority assigned at all times based on client feedback and own experience
Fully understanding the implications of a release and consequently identifying the success criteria and testing requirements of the release
Identifying and escalating risks and issues to management and regional delivery teams.
Implementing changes into live environments

We look for you to bring:

Degree or equivalent standard, with a high numeric content e.g. Mathematics, Statistics, Operational Research, Economics, Physical Sciences, Information Technology
Good experience in the field of application/customer support
Knowledge and/or experience with Windows Server 2003, 2008, 2012 configuration, monitoring and troubleshooting
Knowledge and/or experience with Red Hat Linux configuration, monitoring and troubleshooting
Fluency in English both written and verbal
Thorough knowledge of software configuration
Understanding of ITIL terminology and the ability to work in an ITIL focused environment
Excellent communication skills, including proficiency in writing reports and presenting technical work
An innovative and inquisitive mind, focused on addressing and solving data and analysis problems
Common sense/logical approach to incident resolution
Working knowledge of SQL
Experience with external interface connectivity software (TCPIP, Web service, IIS, MQ, ODBC/JDBC, file manipulations etc.)
Good working knowledge of Apache Tomcat, IIS

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

Sofiya; Mladost 4; Business Park, building 15

Дата:

02.02.2024

Организация:

Easy Consult
Агенция за подбор на персонал

Детайли за организацията:

Повече информация за Easy Consult може да получите ТУК