Tier 1 Customer Service Representative with Italian and English - дистанционна работа

Описание

Job Description:

Currently we are recruiting for one of our projects in Varna. The primary purpose of a Tier 1 Customer Service Representative is to provide first class customer service by responding to inbound emails and phone calls from end customers. This will include queries on pre-sales, downloading products, physical delivery and returns, billing inquiries, etc.

Monday-Friday shifts / Weekends free
No night shifts
Work at home option


Requirements:

Very good communication skills in Italian and English: written, verbal, and listening.
Experience in a customer service environment is a plus.
Demonstrate a passion for excellence with respect to treating and caring for customers.
Have a pleasant, patient and friendly attitude.
Strong problem-solving skills and ability to interpret and communicate data.
Be able to troubleshoot basic issues related to technology.
Very familiar with computer operation systems, (incl. Microsoft suite).


We offer:

Attractive salary + extra bonuses
Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance
Rewards and recognition programs
Trainings following the leading global standards for highest quality of Customer Service and Technical Support
Structured working environment
Career opportunities
Great office location
Team Building activities
21 days annual paid leave
Referral program bonuses

If you find this opportunity suitable for you and you want to develop your career in a company which upholds highest industry standards, please send your CV (in English).

Изисквания към кандидата

Езикови познания:
Английски език, Италиански език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти
Консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1

Дата:

23.06.2021

Организация:

Sutherland
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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