Level 3 Technical Support

Описание

Astrea Human Resources was found in 2007 with one principal mission – to be different. We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.
We started with one office in Sofia and in a couple of years of professionalism we managed to grow in Veliko Tarnovo and Burgas. Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – one of the leaders in the outsourcing business– we are looking for Level 3 Technical Support.

Essential Duties and Responsibilities:
* Assist, coach, train all support representatives on work-related procedures and products;
* Works either alone or part of a team in troubleshooting, isolation, test planning, development, diagnosis and execution for integration and system testing;
* Participate in project implementations by completing assigned tasks;
* Take part in integration of new functionality and content;
* Participate in the development and administration of workflow processes and update hardware inventory information;
* Support, development and implementation within big data platform.
* Recommend ways to improve product and service support capabilities. Advise on risks, issues and concerns.

Requirements:
* Fluency in English;
* Experience with Python or Java;
* Programming experience with Linux or Unix;
* Bachelor’s degree in Computer Science, IT, Mathematics or Statistics, or related field - advantage;
* Strong analytical and problem solving skills;
* Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.

Our client’s offer:
* Competitive Salary;
* Permanent full time job in a creative motivating environment;
* Standart working hours - Monday - Friday;
* Career development and training programs;
* Social benefits.

If you are interested, challenged and convinced that you would be an appropriate candidate, do not hesitate and send your detailed resume in English (Do not forget to point the ref. N r_SM_TS3).

Only the shortlisted candidates will be contacted in a timely manner.

All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти
Консултантски услуги
Контакт център (call centers)

Държава:

България

Населено място:

Гр. София

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

15.01.2018

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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