Customer Service Representative

Описание

Our client is a leader in Cloud, Managed and Hybrid Hosting. They deliver reliable, secure, and scalable Infrastructure-as-a-service (IaaS) solutions to over 500,000 customers worldwide. The company is committed to providing SMB's and large enterprises with cost effective business solutions.
For them we’re looking for a motivated person who would like to join their team of professionals on the following position:

Customer Service Representative

Main responsibilities:

• Respond to and resolve customer inquiries by investigating all issues and gathering all necessary information within multiple billing and customer management systems either on a front line or second level basis;
• Effectively communicate company policy and procedures as it relates to their products and services;
• Research complex customer issues and process billing adjustments by entering credits or other adjustments into the records for that customer account;
• Responsible for reporting issues affecting multiple customers to management;
• Maintain departmental standards regarding courtesy and productivity;
• Eliminate customer confusion or frustration using empathy and consideration to reach amicable solutions;
• Take ownership of customer concerns and issues and ensure timely resolution.

The company offers:

• An attractive remuneration package;
• Medical and Dental services;
• Extended annual paid leave;
• Work with an enthusiastic team of professionals;
• Opportunity to work in an international and culturally diverse environment;
• Opportunity for career development in an IT oriented international company.

Requirements:

• Must have a high school diploma or equivalent.
• Must be well organized and detail-oriented and have excellent interpersonal skills.
• General computer knowledge in a Windows based environment.
• Must be fluent in the English language both verbally and written.
• Ability to effectively communicate in a clear and concise manner, both over the phone and via email.

All applications will be treated strictly confidential.
Only short-listed candidates will be contacted.


HRS Bulgaria has License № 1510/14.09.2012 for providing human resources services, valid until 14.09.2017

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Контакт център (call centers)

Държава:

България

Населено място:

Гр. София

Адрес:

София, ул. Юнак 11-13

Дата:

19.05.2017

Организация:

ЕЙЧ АР ЕС България ООД
Агенция за подбор на персонал

Детайли за организацията:

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