Customer Support Agent with English

Описание

"The only way to do great work is to love what you do"
-Steve Jobs


We are looking for energetic, customer-oriented professionals to join our global team. You will interact daily with customers via phone and e-mail and you will deliver a consistent level of outstanding service, ensuring resolution and adding value to the customers’ experience that continually exceeds their expectations.


Responsibilities:

➢ Handle inbound calls consistently meeting and maintaining our standards and goals;
➢ Ability to provide expert advice and accurate information to customers;
➢ Negotiate and troubleshoot as necessary in order to satisfy the customer need;
➢ Resolve calls and only escalate when all options have been exhausted;
➢ Maintain positive attitude at all times.


Requirements:

➢ Excellent customer care skills;
➢ Fluency in English (level C1);
➢ Good technical skills and computer knowledge, including all MS Office applications;
➢ Strong problem solving skills/ability to empathize with customer;
➢ Strong verbal and written communication skills;
➢ Strong organizational and multi-tasking skills with ability to effectively manage competing priorities;


What we could offer you:

We provide a clear path to career development and offer support, advice, and coaching every step of the way; Dynamic working atmosphere with young people and freedom to fully bring in your individual strengths and skills; Competitive salary, remuneration package and a lot of benefits; Possibility to develop your skills and career development.


Additional information:

Working hours: This position requires working on shifts. You can set up your schedule in the most suitable way for you. You can also choose between part-time and full time – 4 or 6h for a part-time and 8h for a full time.
Training period: Between 2-4 weeks /paid training/.


If you find this position suitable and attractive we would be glad to greet you in our big family.
To apply, please send your CV in English.



Easy Consult has stood for quality and innovation on the Bulgarian Human Resources solutions market with uncompromised recognition since 2004. Throughout the years, we have accumulated thorough understanding for a wide range of businesses - from Retail and E-commerce through Production, Services or Transportation and Logistics.

Easy Consult Recruitment and Employment activities are based on a Recruitment license № 1504 on 29.08.2012, valid until 29.08.2017.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Контакт център (call centers)

Държава:

България

Населено място:

Гр. София

Адрес:

Sofiya; Mladost 4; Business Park, building 15

Дата:

26.05.2017

Организация:

Easy Consult
Агенция за подбор на персонал

Детайли за организацията:

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