Technical Support Engineer L2 with English (Hybrid)

Описание

We are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change
people's lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients –business and IT outsourcing services provider. We are searching fo
dynamic and technically proficient individuals for the role of Technical Support Engineer L2
with English.

Responsibilities:
* Communicate with end users/system administrators/solution integrators via screen shared
sessions, ticketing system, phone and chat to identify, diagnose, and troubleshoot their
needs. Set expectations and deliver guidance on resolving issues;
* Apply technical knowledge and documentation to identify remediation steps,
troubleshoot, and reproduce customer issues in lab environments. Seek guidance from
technical leads and subject matter experts as needed;
* Provide technical guidance across teams, identifying areas requiring expertise on different
modules to resolve cases;
* Maintain thorough documentation for all cases, including queries, process steps, and
resolutions, consistent with customer commitments, protocols, and processes;
* Mentor junior support engineers as needed or requested by management.

Requirements:
*2 – 3 years of technical support experience;
* Higher-level technical education is preferred;
* Fluency in English – both written and spoken;
* Strong understanding of technology with higher education coursework in IT or technical work. Experience with enterprise support is highly valued;
* Previous experience with cloud applications;
* Creative, adaptable, and skilled in solving complex technical issues;
* Fast learner with a strong interest in understanding our products.

Our client offers:
* Hybrid model of work;
* Standard working hours;
* Training and certification;
* Career development opportunities;
* Attractive performance bonus;
* Additional health insurance incl. Dental insurance;
* Special discounts and benefits (food vouchers, Multisport card etc.)

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_TSE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Астреа Рекрутмънт ЕООД, reg. No 1809).

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

26.06.2024

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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