Fully Remote Customer Assistant with Swedish, German, Dutch or Hebrew and English

Описание

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a globally present company offering its services in various fields. We
are searching for flexible, considerate and determined individuals for the role of Remote
Support Agent with Romanian or German and English.

Essential Duties and Responsibilities:
* Handling customer requests via email, phone, and chat;
* Collaborating with team members and offer assistance as needed;
* Troubleshooting and resolving customer issues;
* Providing information and advice about our products and services;
* Ensure a positive and professional customer experience;
* Providing a professional and pleasant experience and ensuring customers’ satisfaction;
* Keep detailed records of customer interactions.

Requirements:
* Determined, considerate and customer-oriented;
* Flexible and able to work with others with ease;
* Good PC skills and a tech-savvy attitude;
* Strong communication skills in Romanian or German, and English;
* Organized and good at time management;
* Previous customer support experience is a bonus.

Our client offers:
* Initial training and access to ongoing development programs;
* Opportunity for a long-term career;
* Social benefits (extra health insurance, gift vouchers, sport card discounts);
* Competitive salary and paid annual leave;
* Fully-remote, full-time job with working time organized in shifts;
* Initial training and access to company’s internal training and development programs;
* Supportive and engaging work environment.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_FRCASGDHE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

Контакт център (call centers)

Държава:

България

Населено място:

Гр. Fully Remote

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

10.06.2024

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Астреа Рикрутмънт ЕООД може да получите ТУК