Head of Customer Service

Описание

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

We are currently seeking a highly responsible and experienced candidate to fill the position of Head of Customer Service for one of our clients, a brand in the online casinos and sports betting industry. This is a unique and exciting opportunity for a qualified professional to lead and excel in a dynamic and growing field.

What you will do:
Develop and execute customer service strategy, processes, and procedures.
Stay updated on industry trends and implement best practices.
Set goals and objectives for the customer support team.
Recruit, train, mentor, and empower customer service agents to foster a high-performance
environment.
Implement and maintain effective methods for gathering customer satisfaction data.
Prepare monthly shift schedules.
Provide support to other departments on customer service-related issues.
Maintain accurate records and document workflow.

We expect from you:
A minimum of 3 years of team management experience.
Proven track record in a customer service management role, with relevant experience in gaming, gambling, or high-risk industries.
Strong analytical skills and effective decision-making abilities.
Proactive approach to problem-solving and process improvement.
Exceptional time management skills, with the ability to coordinate multiple schedules, meetings, and initiatives.
Excellent verbal and written communication skills in English.

What our client offers you:
Collaborative work with an experienced and dynamic team in a rapidly growing startup.
Competitive compensation package.
Flexible working hours, including the option for remote work on specific days.
Comprehensive premium health insurance.
Food vouchers.
Multisport card.

If you are interested, challenged and convinced you are the right candidate, do not
hesitate and send your detailed resume in English (Do not forget to point the ref. N MA_HOCS)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal
Data (Astrea Recruitment. - reg No 1809)

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

Контакт център (call centers)

Държава:

България

Населено място:

Гр. София

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

07.05.2024

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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