Technical Support Representative fluent in German and English

Описание

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.

Opened in 2008 in Sofia, Sutherland Bulgaria is a multi-lingual customer service hub and has since grown to more than 1600 employees in four different sites, two in Sofia, one in Burgas and one in Varna which was opened in 2016. Our team of professionals provides technical support and customer service in more than 16 European languages.

Description of the Role:

Main responsibility for the role is providing support for one of the best web and video conferencing solutions. The successful candidate should be ready to diagnose wide range of problems, take ownership of the issues and give resolution to the customers. He/She will join a team of professionals who provide high quality service to corporate customers (mainly companies from Fortune 100).

Responsibilities:

- Provide 1st line technical support
- Assist customers and help them with technical resolutions via phone, chat, web
- Provide also billing support to customers
- Identify potential sales opportunities and transfer them to Sales Team
- Manage customer communication professionally and effectively
- Collaborate with team members and help them when needed

Requirements:

- Fluency in German and very good knowledge of English language
- Customer service experience will be a strong advantage
- General understanding of basic technical troubleshooting
- Prioritize tasks and strive to provide customers best resolution of their issues
- Quick learner with desire to obtain new skills and competencies

Life at Sutherland:

- We offer competitive salary
- Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance
- Rewards and recognition programs
- Trainings following the leading global standards for highest quality of Customer Service and Technical Support
- Structured working environment
- Career opportunities
- Great office location
- Team Building activities


If you find this opportunity suitable for you and you want to develop your career in a company which upholds highest industry standards, please send your CV (in English).

The information provided by you is personal and will be protected.

Only the shortlisted candidates will be contacted.

Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Поддръжка и Сервиз
Консултантски услуги
Контакт център (call centers)

Държава:

България

Населено място:

Гр. София

Адрес:

район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1

Дата:

19.07.2017

Организация:

Sutherland
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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