Technical Support Engineer with Italian and English for McAfee Enterprise- София

Описание

Love technology? Bilingual with strong Italian and English communication skills? We have the perfect opening for you! Join us as an Enterprise Technical Support Engineer and stand a chance to develop your IT skills while working with experts in the field of technology for a very dynamic team!


In this role, you get to:

Provide end-to-end complex technical support for issues logged in the ticketing system by telephone and email
Resolve technical questions and inquiries from customers, partners, and field reps by answering technical questions/problems and creating appropriate workarounds or solutions to these problems
Provide answers to clients by identifying problems, researching answers, and delivering a solution.
Follow up with customers on the progress of their issues
Work in a fast-paced technical environment and multi-task on various customer issues
Test and evaluate new product releases after a training
Learn about new product features and upskill your technical expertise in a wide range of products
Ensure high customer satisfaction by providing a professional service and swift resolution to all customer issues

Our ideal candidates have:

Excellent Italian communication skills (B2 or above) and moderate proficiency in English
Excellent problem-solving skills
An analytical thinking capability and the ability to multitask
The ability to resolve complex problems with a positive and professional demeanor
The desire to work with related hardware systems in an enterprise environment
A strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment
Knowledge or prior experience with 2 or more of the following technologies: Networking, Security, Active directory, Linux or Windows Servers.
The information provided by you is personal and will be protected.
Only the shortlisted candidates will be contacted.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1

Дата:

07.12.2020

Организация:

Sutherland
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Sutherland може да получите ТУК