Client Relations Specialist fluent in Polish

Описание

We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Client Relations Specialist - Polish and English for one our partners global leader in the field of medical equipment in Sofia, Bulgaria.

Accepting digital applications for your protection and the protection of our employees: Apply online to connect with us.

Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.

About TTEC:
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

As a TTEC Customer Experience Champion, You'll Enjoy:
Competitive annual base salary plus bonus based on performance
Continuous paid training on the latest technology
Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements
20 Annual leave days
Standart working hours: Mon-Fri - 9:30 – 18:00

What You'll be Doing:
As a Client Relations Specialist, you will be in contact with both our business and consumer customer base, responding to multichannel queries. We strive on offering the very best levels of customer service and believe in "what we say and how we say it" leaves a lasting impression with our customers. Therefore, we will provide you with all the necessary tools, training and confidence needed to do a great job.

On a typical day, you'll:
Accept requests through voice and non-voice communication channels, logs and identifies the problem;
Respond to customers via email and calls;
Investigate the escalation, coordinate with other departments to identify best course of resolution;
Keep all involved parties on the status of the case;
Demonstrate sense of urgency;
Manage customer expectations by taking into consideration customers' entitlement and customer issue;
Keep customers informed, setting and following up on commitments, keeping precise case documentation and case ownership;
Meet deadlines and delivering services according to customers' service level agreements.

Why You? What You Bring:
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. We are looking for dynamic, resilient candidates, with a positive attitude and excellent interpersonal skills. To succeed in this role, you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers. If the ability to connect yourself is what you bring to the table… along with the following:
Fluency in Polish and English
Excellent communication skills
Proactivity, eagerness to learn and improve
Previous experience in customer facing environment would be considered as an advantage.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards .

Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Бизнес /консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

Business Park Sofia, Bldg. 3, FL 3 Sofia 1766, Bulgaria

Дата:

09.09.2022

Организация:

Телетек Европа ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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