Service & Billing Supervisor

Описание

Job Description

We are currently looking for a Service & Billing Supervisor to support our EMEA Billing team. The successful candidate will be responsible for daily management of the team, ensuring staff are motivated, communicated to and engaged with the values of the SSC as well as guaranteeing all billing requirements are met on each account. It’s a fast paced environment where attention to detail and commitment to accuracy is imperative.
Key Responsibilities:

Regular 1-2-1’s, coaching sessions with team members
Regular monitoring of requests to ensure prioritising tasks accordingly
Planning resource to ensure monthly and year end deadlines are met
Ensuring all audit and compliance requirements are adhered to
Working together with key stakeholders to work through any issues and feedback
Checking documentation is complete, quality checking credit notes and manual invoices that have been keyed and approving them in the system
Actioning account amendments to pricing, customer name/address/branch whilst always ensuring relevant documentation is available
Analysing and interpreting requirements to ensure correct actions are met
Investigating queries through to resolution and fixing the root cause
Identifying process or system improvements and updating process documentation as required

Job Requirements:

Relevant higher education degree
Good written and verbal English skills
Experience of managing a team, 1-2-1’s & coaching and managing team SLA’s
Experience of producing process maps/procedure documents for training purposes
Ability to work on own initiative and prioritise daily workload accordingly
Able to work under pressure
Good attention to detail
Ownership/Responsibility
Team player, able to deliver results
Proficiency in Microsoft Word and Excel
Decision making and client focus

We offer:

Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & books
Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time
Social benefit package - life insurance, food vouchers, additional health insurance, corporate discounts, Multisport card, and a Share options scheme
Work-life balance - 25 days paid vacation and 3 additional paid days for participation in Social responsibility events

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784

Дата:

06.01.2022

Организация:

ЕКСПИРИЪН БЪЛГАРИЯ ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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