Technical Support Analyst

Описание

Responsibilities:

Owning, managing and resolving 2nd line application and technical support calls within SLA
Successfully contributing to wider initiatives and projects through team collaboration and individual expertise
Demonstrating good skills in one or more key areas of Technical or Infrastructure management aligned to the ITIL Framework
Ensuring high availability and performance of all hosted and deployed solutions
Day to day management, proactive monitoring and maintenance of UK Hosted solutions
Technical contact for new client deliveries within project timescales
Deployment of major and minor bespoke software releases
Following processes and changing control to ensure service consistency
Automation and innovation of key tasks
Taking an active role in on-call rota and out of hours support
Working within a multi-function business and team structure
Delivering excellent client service and support

Requirements and qualifications:

Required:

Ability to learn and pick up new skills quickly
Good sysadmin-level understanding of Windows 2008, 2012 and 2016 server operating systems and applications management, or Linux operating systems
Good understanding of IIS Webserver or Apache Tomcat
Good understanding of XML, its usage and integration within web services, with experience with SOAP being advantageous
Good understanding of networking fundamentals
Good problem-solving and troubleshooting skills, demonstrating a fundamental understanding of how systems are interconnected at various different levels
Excellent communication skills both internally and externally, by phone and email
Fluency in English both written and verbal
Degree-educated or demonstrable equivalent

Desired:

Basic understanding of SQL and RDBMS such as MySQL, MSSQL and Oracle
Redhat or SUSE Linux experience
JBoss middleware experience
Experience supporting hosted applications and local system applications
Experience of working with web APIs such as SOAP and JSON
Basic experience with cryptography/PKI, such as how smart cards and certificates work
Any programming experience, with Java and C# being advantageous
Any scripting experience, with Bash or Powershell being advantageous
Experience with CI and automated deployment tools such as Chef, Puppet or Ansible
Experience with source-code repository management systems, such as Git or Subversion

We offer:

Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & books
Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time
Social benefit package - life insurance, food vouchers, additional health insurance, corporate discounts, Multisport card, and a Share options scheme
Work-life balance - 25 days paid vacation and 3 additional paid days for participation in Social responsibility events

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Поддръжка и Сервиз
Консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784

Дата:

04.02.2022

Организация:

ЕКСПИРИЪН БЪЛГАРИЯ ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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