Customer Service Specialist - София
Детайли
Описание
We are currently looking for a Customer Service Specialist to join our team in Sofia, Bulgaria.WHAT TO EXPECT:
Provide exceptional customer service - maintain proactive communication, act on customer enquiries in a timely and quality manner, follow-up on delivery issues, establish a productive relationship with the assigned accounts
Assess customer requirements and utilize Sensata service programs to drive customer satisfaction
Enter customer orders and keep track on the order status - monitor and coordinate with the internal units the progress of the production and shipment process; proactively follow-up with the customers on a regular base about the progress of their orders
Address any gaps in order patterns to ensure compliance with contractual requirements and work with the necessary departments to address any non-compliance issues
Regularly review supplier delivery performance ratings on customer portals and adhere to customer portal management requirements
Prepare and act on reports for monitoring customer order behavior, ensure tracking and monitoring of internal company metrics
Negotiate non-contractual customer requests as it relates to lead-time and expedited freight.
WHAT YOU WILL NEED:
2 years Customer Service experience (in a manufacturing environment and B2B communication experience preferred)
Proficiency with MS Office - strong knowledge in working with MS Excel
Experience with ERP planning systems is a plus
Excellent written and verbal command in English language (second language is preferred)
Excellent communication skills for interfacing with customers, managers and business partners
Strong analytical strategic and problem solving skills - ability to analyze, determine root cause and resolve customer issues
Conflict resolution skills – able to handle complaints, settle disputes, and grievances and conflicts through negotiating with customers and internal departments
Demonstrated ability to accept new ideas, engage in both critical and systemic thinking
Strong organization, planning and time management skills to achieve results
Strong personal and professional ethical values and integrity
Diligent, punctual, very well organized
Team player able to work in a dynamic multitasking environment under pressure
BENEFITS WE OFFER:
You will find the opportunities to further your career within
a dynamic and challenging multicultural work environment
in which competence and quality play an important role. You will
also be able to develop further your professional skills and have
a real opportunity to invest in your future through
trainings and development. All this and more makes
Sensata Technology the perfect place
to continue your journey.
Please, kindly note that only shortlisted applicants will be contacted.
Sensata Technologies is registered as an administrator of personal data to the Commission for Data Protection. The personal data provided by you will be processed for the purposes of the recruitment process. Sensata Technologies takes the responsibility to handle, use and store your personal data, ensuring its protection in secret from the third parties.
You are welcome to join our team!
To apply for this job, please send us your CV in English. Please note that your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore we encourage you to be clear and specific when describing your experience and qualification.
Изисквания към кандидата
Езикови познания:
Английски език
Трудов опит:
С професионален опит от 1 - 3г.
Образование:
Ние предлагаме
Вид заетост:
Пълен работен ден
Срок на заетост:
Постоянна
Договор:
Ниво в йерархията:
Категория:
Консултантски услуги
Контакт център (call centers)
Държава:
България
Населено място:
Гр. София
Адрес:
бул. „Искърско шосе“ 7
Дата:
13.09.2017
Организация:
Sensata Technologies Bulgaria
Фирма/Организация - Директно търсеща служители
Детайли за организацията:
Повече информация за Sensata Technologies Bulgaria може да получите ТУК
