Junior Partner Account Support Specialist with English- София

Описание

We’re hiring and are looking to connect with you to help us ensure a smooth Supply chain as a Partner Account Support Specialist with TTEC in Sofia, Bulgaria.

Accepting digital applications for your protection and the protection of our employees: Apply online to connect with us.

Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.

At TTEC You’ll Enjoy:
Regular working hours scheduled from Monday to Friday + Competitive salary;
Continuous paid training on the latest technology;
Additional health insurance and reimbursement for medical and dental services;
Food vouchers from the first month + corporate discounts;
Unlimited bonuses from our Refer a Friend program - if you refer friends and they start working with us, it will be beneficial for you;
Establishing a plan for your professional development within a team of skilled professionals, leveraging the collective strength of sharing experiences;
Working together in a supportive environment with motivated and passionate coworkers to succeed.

As a TTEC Customer Experience Champion, You’ll Enjoy:
Competitive annual base salary;
Continuous paid training on the latest technology;
Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements;
20 Annual leave days;
Relaxing room;
Potential for rapid advancement in many fields, and throughout 17 countries!

What You’ll be Doing:

As a Partner Account Support Specialist, you will be responsible of the daily work of each process, applying basic knowledge of the job skills and company policies and procedures. We strive on offering the very best levels of customer service and believe in "what we say and how we say it" leaves a lasting impression with our customers. Therefore, we will provide you with all the necessary tools, training and confidence needed to do a great job.

On a typical day, you’ll:
Manage the service requests of customers through different access channels;
Review customer feedback related to customer entitlement & case management;
Provide basic analysis of cases and provides resolution;
Participate in projects for process or quality improvements;
Monitor the service event through completion for compliance.

Why You? What You Bring:

Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. We are looking for dynamic, resilient candidates, with a positive attitude and excellent interpersonal skills. To succeed in this role, you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers. If the ability to connect yourself is what you bring to the table… along with the following:
Fluency in English;
Customer support orientation and good communication skills;
Attention to details;
Team player;
Excellent analytical skills;
SAP/ERP system experience is a strong plus.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Бизнес /консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

Business Park Sofia, Bldg. 3, FL 3 Sofia 1766, Bulgaria

Дата:

04.11.2024

Организация:

Телетек Европа ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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