Escalation Management Specialist fluent in French for HP Account- София

Описание

We’re hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Escalation Management Specialist with French and English with TTEC in Sofia, Bulgaria.

Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.

Accepting digital applications for your protection and the protection of our employees: Apply online to connect with us.

About TTEC:

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

As a TTEC Customer Experience Champion, You’ll Enjoy:
Diverse and community-minded organization;
Career-growth and lots of learning opportunities for aspiring mind;
Competitive annual base salary plus bonus based on performance;
Continuous paid training on the latest technology;
Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements;
20 Annual leave days;
Potential for rapid advancement in many fields, and throughout 17 countries!

What You’ll be Doing:

As a Escalation Management Specialist, you will be in contact with both our business and consumer customer base, responding to multichannel queries. We strive on offering the very best levels of customer service and believe in "what we say and how we say it" leaves a lasting impression with our customers. Therefore, we will provide you with all the necessary tools, training and confidence needed to do a great job.

On a typical day, you’ll:
Accept requests through non-voice communication channels, logs and identifies the problem;
Respond to customers via email and outbound calls;
Investigate the escalation, coordinate with other departments to identify best course of resolution;
Manage customer expectations by taking into consideration customers' entitlement and customer issue;
Execute data quality checks to ensure consistency and accuracy of reporting;
Keep customers informed, setting and following up on commitments, keeping precise case documentation and case ownership;
Meet deadlines and delivering services according to customers' service level agreements.

Why You? What You Bring:

Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. We are looking for dynamic, resilient candidates, with a positive attitude and excellent interpersonal skills. To succeed in this role, you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers. If the ability to connect yourself is what you bring to the table… along with the following:

Fluency in French and English;
High level of planning and organizational skills;
Proactivity, eagerness to learn and improve;
Experience in MS Office Products;
Previous experience in customer facing environment would be considered as an advantage.

Join our team of upbeat professionals and support some of the most successful organizations on the planet! It is people just like YOU that make TTEC a great place to work at.

Click on the Apply Online button to let us know about you.
Please send us your CV in English.

Изисквания към кандидата

Езикови познания:
Английски език, Полски език, Унгарски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Бизнес /консултантски услуги
Мениджмънт, бизнес развитие

Държава:

България

Населено място:

Гр. София

Адрес:

Business Park Sofia, Bldg. 3, FL 3 Sofia 1766, Bulgaria

Дата:

06.12.2021

Организация:

Телетек Европа ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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