Team Manager with Swedish/ Norwegian/ Danish/ Polish/ Turkish and English- София

Описание

Sutherland is seeking for Team Manager with Swedish, Norwegian, Danish, Polish or Turkish and English to lead, develop, and motivate a high-performance team of support professionals.

We are looking for somebody who can understand the needs of individuals and work to instill knowledge and confidence. If you believe you have what it takes and are looking for a fulfilling career within an expanding company, apply today!

Main Responsibilities:
- Impact the bottom line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets
- Strengthen relationships: Manage attrition, shrinkage, and other critical metrics of the team
- Influence the lives of others: Coach and mentor Consultants, providing feedback and performance management
- Keep management updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers
- Define Sutherland's reputation: Drive organizational initiatives within the team from time to time

To succeed in this position, you must have:

- 4 years of Customer Service Technology Desk support experience, including leading a team of minimum of 20+ FTEs for a minimum of 12 months
- Management of client expectations independently including KPIs/SLAs
- Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
- Advanced analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
- Pro-active attitude in developing trust and professional rapport with employees and team members; work as a team-player
- Proficient in MS Office (Power point, Excel & Word)
- Proficient in Dual Language including English
- Be able to work in a fast-paced environment

Life@Sutherland:
- Very competitive salary
- Attractive performance incentives
- Top-notch training
- Standard working hours (Monday-Friday 10:00 - 19:00)
- Other than the statutory taxes, we also offer our employees a unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Gift Vouchers; Transportation Allowance
- Employee recognition programs

Изисквания към кандидата

Езикови познания:
Немски език, Френски език, Руски език, Испански език, Италиански език, Португалски език, Турски език

Трудов опит:
С професионален опит над 3 г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Мениджмънт, бизнес развитие

Държава:

България

Населено място:

Гр. София

Адрес:

район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1

Дата:

26.03.2020

Организация:

Sutherland
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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