E-Commerce Advisor with Italian for Timberland, Vans, The North Face

Описание

Concentrix Bulgaria is now looking for a number of dynamic and self-motivated Customer Advisors to join our exciting new project.

VF is the global company behind some of the world’s leading lifestyle brands including household names such as, Timberland, The North Face, Napapijri, Lee, Wrangler, Vans Eastpak and Kipling
Our aim is to consistently deliver world class customer service and we never lose sight of our goal - our customers are the focus of everything we do here! From email to phone in a multitude of languages, we’re on hand to offer care to all our customers to make sure they have a fun and enjoyable shopping experience with us.

We’re an energetic, innovative and forward thinking team who are always looking for new ideas to delight and wow our customers.

The Customer Advisor is required to:

• Be proficient (verbal & written) in Italian
• Be advanced in English
• Be able to represent our client’s brands and deliver outstanding customer service with clarity, passion and enthusiasm
• Be flexible to meet the changing needs and varying deadlines of our business
• Be able to work to customer service measures, metrics and KPIs within a service targeted environment.
• Hold a High-school or University degree
• Possess excellent computer literacy
• Have previous experience in a customer service environment, preferably telephone based.

Main responsibilities:

• Communicating with customers by telephone, email and online to provide outstanding service
• Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries
• Discussing new products and managing multiple tasks to promptly resolve customer queries
• Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience
• Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.

Изисквания към кандидата

Езикови познания:
Английски език, Италиански език

Трудов опит:
Без професионален опит

Образование:
Средно

Специални умения:
We’re an energetic, innovative and forward thinking team who are always looking for new ideas to delight and wow our customers. The Customer Advisor is required to: • Be proficient (verbal & written) in Italian • Be advanced in English • Be able to represent our client’s brands and deliver outstanding customer service with clarity, passion and enthusiasm • Be flexible to meet the changing needs and varying deadlines of our business • Be able to work to customer service measures, metrics and KPIs within a service targeted environment. • Hold a High-school or University degree • Possess excellent computer literacy • Have previous experience in a customer service environment, preferably telephone based. Main responsibilities: • Communicating with customers by telephone, email and online to provide outstanding service • Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries • Discussing new products and managing multiple tasks to promptly resolve customer queries • Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience • Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Контакт център (call centers)

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София, ж.к. Младост 4, Advance Business Center 1, ул. Самара 4

Дата:

16.10.2017

Организация:

CONCENTRIX SERVICES BULGARIA ЕООD
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за CONCENTRIX SERVICES BULGARIA ЕООD може да получите ТУК