Customer Service Agent with German for a Gaming hardware company- София

Описание

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
JOIN.WORK.PLAY@ Concentrix Bulgaria

We are growing!

Our brand-new client is a global gaming hardware manufacturing company. They are considered one of the pioneers of esports and are one of the biggest brands in the industry.

Your typical day:

As a representative of the brand, you will be expected to deliver high-quality customer service mainly by phone.
Our agents are equipped with broad and basic understanding of the product functions, features and offer the first line of customer support by addressing customer inquiries and concerns about the products as well as offering basic troubleshooting guidance.
We would rely on you to be proactive and become a key player in building our support team by sharing ideas and contributing to the overall improvement of the quality of services provided.


What you need to have is:
Fluency in German, both written and verbal
Working level of English
Excellent communication and customer handling skills
Work experience in a customer service center is an advantage
Good typing and computer skills (MS Office application)
Basic knowledge of PC hardware and peripheral ecosystem
Be organized, decision-making and analytical skills
Team player with a great attitude
High school education

What do you get from us?
Competitive salary
Standard working hours from Monday to Sunday
Virtual training and Work from Home options
A bright, modern and exciting place to work, with excellent staff facilities
Medical plan fully covered by the company
Transportation allowance and Life insurance
Various career development opportunities
Annual reward and recognition events
Holiday pay
Team and Concentrix events

About us:
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.

Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Контакт център (call centers)

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София, ж.к. Младост 4, Advance Business Center 1, ул. Самара 4

Дата:

14.10.2022

Организация:

CONCENTRIX SERVICES BULGARIA ЕООD
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за CONCENTRIX SERVICES BULGARIA ЕООD може да получите ТУК