Customer Support Representatives - German with English

Описание

For one of our valued clients, a well-known international company, a leader in providing exceptional customer service, we are looking for Customer Service Representatives - German with English part-time and full-time to support the growth on one of their projects in the money-transferring business.


The Customer Service Representative is responsible for assisting with servicing customers of inbound calls.


Main Responsibilities
•Assist customers with money orders, refunds, reversals, encashment, claim card processing and provide general help to customers over the phone.
•Follow standard procedure and use CRM
•Performs other duties as assigned.

Specific Requirements:
•Education - Minimum High School or equivalent
•Language: German and English, minimum B2 level according to CEFR
•Experience – not required.

Essential Skills
•Good time management skills.
•Ability to work with minimal supervision within standardized procedures and a fluctuating, high volume of work.
•Ability to manage multiple short term and long term projects independently.
•Ability to adapt to changing work environment.
•Ability to provide exceptional service and defuse escalated issues.

The company offers:
•Part time or full time job
•Training – 4 weeks full time paid training
•Good Remuneration
•Food Vouchers
•Additional Health Insurance
•Motivational Working Environment
•Career Development in internationally known company with great values and firm culture.

Should you like to gain experience in international company with clear rules and standard procedures and great working atmosphere, you’re more than welcome to apply.

We guarantee you strictest confidentiality!

ICAP license N 1876

Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:
Без професионален опит

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:
Студенти/Стажанти, Неквалифициран персонал, Административен персонал,

Категория:

Контакт център (call centers)

Държава:

България

Населено място:

Гр. София

Адрес:

Ул. Черковна 38, BLVD Offices, ет.2, офис 7, София 1505, България

Дата:

30.11.2017

Организация:

ИКАП България ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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