AVAYA Support Specialist 2nd Level (VoIP) with French and English

Описание

AVAYA is one of the biggest providers of business communications, specifically unified communications (UC), contact center (CC), and services (world leader in IP telephony). We're looking for a Telecommunications Engineer to join our Support team.

MAIN RESPONSIBILITIES OF THE ROLE:

• Process support requests;
• Analyse system logs;
• Remote troubleshooting;
• Consistently achieve client KPIs;
• Utilize and actively participate in the improvement in the existing client Knowledge Database;
• Provide high level of technical guidance and assistance in problem solving.

REQUIREMENTS AND PERSONAL SUCCESS PROFILE:

• Good communication skills in French and English, both written and verbal
• Networking knowledge, preferably in Linux
• Strong troubleshooting and analytical skills
• Experience with VoIP
• Customer oriented and pro-active team player
• Route and Switch familiarity is a plus
• Telecommunications knowledge or education is considered an advantage

WE OFFER:

• Extensive product training plus access to Avaya's educational platform
• The opportunity to work from home
• Full time employment
• Standard business week – Monday to Friday, with no night shifts
• Competitive remuneration and opportunity to grow
• Reward and recognition program;
• Career development programs, site talent management;
• Nice and friendly multicultural atmosphere;
• Additional fully-covered Health Insurance
• Discount for a sport card

If you’re up for a fresh new challenge, fancy the idea of working for a bright, forward thinking business, and picking up some new skills along the way, then look no further!


Send us your CV in English now to open the door to the new career opportunities ahead you!

We can't wait to meet you!


#AGENTCNX

Изисквания към кандидата

Езикови познания:
Английски език, Френски език

Трудов опит:
Без професионален опит

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София, ж.к. Младост 4, Advance Business Center 1, ул. Самара 4

Дата:

16.09.2020

Организация:

CONCENTRIX SERVICES BULGARIA ЕООD
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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