Technical Support Engineers with Italian, German, Polish, Portuguese and/or English- София

Описание

Technical Support Engineers with Italian, German, Polish, Portuguese and/or English
Established in 2006, SolarEdge Technologies is a global provider of power optimizer, solar inverter and monitoring solutions for photovoltaic arrays. These products aim to increase energy output through module-level Maximum Power Point Tracking.

SolarEdge plans to expand its operations in Bulgaria. More Technical Service Engineers would be added to the staff to harness the huge opportunities in the country.


Join their team if you have what it takes to be
Technical Support in the Smart Energy area:

Education:
Bachelor’s degree in Commercial qualification in the area of Mechanical, Electronics, Engineering, Electrotechnics or Telecommunications;
Practical engineer in the areas of PV will be considered as an advantage.
Experience:
Electrotechnical knowledge or experience is a must;
Experience with solar electric products is beneficial.
Skills:
Exceptional listening and questioning skills;
Ability to multitask in a very fast-paced environment;
Fluency in English + Italian, German, Polish or Portuguese.
SolarEdge will consider candidates that do not have another language provided that their level of English is at a very high level.
Responsibilities:
Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start-up products by using general knowledge, product schematics, data stored in the knowledge base, and other sources of information available;
Providing customer support over the phone and CRM;
Escalate cases to relevant tier1’s;
Making sure each phone call is documented;
Make sure every RMA unit is returned;
Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers;
Provide updates to the knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer calls.

SolarEdge expects you to stay curious and commit to success, and in exchange, the company offers a competitive salary and benefits:
Amazing team culture and excellent office location;
Excellent social benefits package, including private health insurance, sport & food vouchers and 22 days of paid vacation per year.
Standard business working hours;
A yearly bonus of 1 gross salary which grows the first three years ( after 1st-year employment – 1 gross salary, after 2nd – 2 gross salaries, after 3rd and each year after it – 3 gross salaries )
Remarkable team buildings and company events.

Interested? Then make sure to send us your CV in English today.


Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339/ 30.08.2017.

Изисквания към кандидата

Езикови познания:
Английски език, Немски език, Испански език, Арабски език, Холандски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Консултантски услуги
Контакт център (call centers)

Държава:

България

Населено място:

Гр. София

Адрес:

Sofiya; Mladost 4; Business Park, building 15

Дата:

14.02.2019

Организация:

Easy Consult
Агенция за подбор на персонал

Детайли за организацията:

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