L&D Agent with English- София

Описание

The L&D Agent is responsible for providing full administration for employee training activities across all designated GBU and country-level businesses. The activities will include creating, updating and managing courses and offerings within an internal platform, registering delegates and ordering training courses from suppliers. A key aspect of the work will involve responding to requests for help or information from end-user within a timely manner, demonstrating technical expertise and exceptional customer service skills.

Key Tasks and Responsibilities

- Administer all actions associated with learning and development within the designated learning platform using pre-defined procedure templates
- Provide management information reports as per agreed schedule and on specific request
- Interact with internal customers via telephone, e-mail and chat, providing support and problems solving abilities
- Respond to tickets appropriately: Identify, evaluate and prioritize customer problems and complaints
- Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
- Work with departmental staff to promote, develop, and maintain strong customer service values
- Escalate unresolved issues to support leads, designated (L&D Client) service group

Language Skills:

· English business fluent (C1 advanced) + other language(s) as appropriate (French, Dutch and Spanish)

Skills & Competencies:

- Advanced communications skills
- PC Skills including MS Word and Excel
- Basic understanding of the principles, theories, and practices of group dynamics and/or team development
- Can work productively in a global, multi-cultural environment


ENHANCE YOUR TALENT! If you think you match the requirements above and you are interested in this opportunity, please do not hesitate to send us your CV in English.

Only short-listed candidates will be contacted.

Easy Consult Company LTD - Recruitment Agency (license № 2339 from 30.08.2017)

Our services are free of charge for candidates.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Администрация

Държава:

България

Населено място:

Гр. София

Адрес:

Sofiya; Mladost 4; Business Park, building 15

Дата:

09.10.2019

Организация:

Easy Consult
Агенция за подбор на персонал

Детайли за организацията:

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